Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Jennifer Rath

Aurora,OH

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles from Desk Assistant at University of Dayton Housing and Residence Life to Manager at The Chilling Station. Excelled in creating nurturing environments and streamlining operations, enhancing customer satisfaction and team efficiency. Skilled in effective communication and organization, I bring a calm demeanor and keen attention to detail to every challenge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Desk Assistant

University of Dayton
Dayton, Ohio
03.2024 - Current
  • Greeted guests warmly, providing positive first impression of company.
  • Answered phone calls and emails in a timely manner.
  • Reserved and managed meeting room availability.
  • Provided customer service to guests visiting the building, and assisted in navigating the space.

Server

Orchard Bar and Table
Port Clinton, OH
05.2024 - 08.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Private Nanny

Keirn Family
Centerville, OH
11.2022 - 05.2024
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth for children ages 2–8.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Monitored playtime to prevent overuse of technology, television, or other influences.

Customer Service Intern

Compass Packaging
Mantua, OH
05.2023 - 08.2023
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with placing orders, changing orders, and cancelling orders.
  • Demonstrated patience when dealing with difficult customers or challenging situations.
  • Prevented key account losses by researching discrepancies and correcting problems.

Manager

The Chilling Station
Mantua, OH
05.2017 - 05.2022
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Maintained accurate records of all tasks completed by the team.
  • Stocked inventory and ordered office and kitchen supplies.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Maintained cleanliness and organization of the serving and seating areas, following health and safety guidelines.
  • Developed a loyal customer base through friendly and efficient service.

Education

Bachelor of Arts - Psychology

University of Dayton
Dayton, OH
05-2025

High School Diploma -

Walsh Jesuit High School
Cuyahoga Falls, OH
06-2021

Skills

  • Customer service
  • Time management
  • Effective communication
  • Childcare development
  • Team collaboration
  • Data entry
  • Strong organization
  • Calm demeanor
  • Decision-making
  • Attention to detail

Affiliations

  • I am an active member of Students for University Advancement at the University of Dayton where I participate in campus fundraising, alumni awards, and activities to keep students engaged in on campus life.
  • I participated in the Labre program at Walsh Jesuit High School from 2017-2021. On Monday nights a team of students would travel to Akron and provide meals, blankets, toiletries, and other necessities for the homeless and impoverished people in our community.
  • I studied abroad in Ireland in the Summer of 2023. I took classes such as Abnormal Psychology and Health Psychology. We explored the Irish culture and their healthcare system.
  • I was a safety town leader in Aurora, Ohio from 2016-2019. A free program for residents of my town which teaches children about safety when it comes to animals, personal body, strangers , drugs and poison, fires, guns, etc.
  • I volunteer hours with DMRC which is a local non profit in Mantua that helps small businesses and helps re-vitalize the parks.
  • I am in the process of training to be a volunteer for the Humane Society of Greater Dayton.

Certification

  • Red Cross Babysitting and Child Care Certification
  • CPR certified

References

References available upon request.

Timeline

Server

Orchard Bar and Table
05.2024 - 08.2024

Desk Assistant

University of Dayton
03.2024 - Current

Customer Service Intern

Compass Packaging
05.2023 - 08.2023

Private Nanny

Keirn Family
11.2022 - 05.2024

Manager

The Chilling Station
05.2017 - 05.2022
  • Red Cross Babysitting and Child Care Certification
  • CPR certified

Bachelor of Arts - Psychology

University of Dayton

High School Diploma -

Walsh Jesuit High School
Jennifer Rath