JENNIFER RAVANO
Star,ID
Summary
Experienced professional offering over 10 years working in varios industries. Proven skills in responding to customer needs; calm demeanor under pressure.
Overview
22
22
years of professional experience
Work History
Front End Cashier
Fred Meyer
Meridian, Idaho
04.2023 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and service requests promptly.
- Maintained cleanliness and organization of checkout area consistently.
- Handled cash, credit, and debit transactions accurately every shift.
- Provided friendly and attentive service to enhance customer experience.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Gate Agent
Jetblue Airways Corp
Oakland, California
06.2004 - 09.2005
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided clients with assistance in preparing required travel documents and forms.
Flight Attendant
JetBlue Airlines
New York, NY
10.2005 - 07.2022
- Helped guests locate seats and stow luggage in appropriate locations.
- Restocked and organized food, beverage and passenger items inventory.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Observed passengers for intoxication or possible threat to safety.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
Barista
Starbucks
Parker, CO
08.2022 - 08.2023
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested appealing products.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Associate
UNCLE Credit Union
Livermore, California
06.2019 - 09.2020
- Assisted members with account inquiries and service requests.
- Processed loan applications and verified member information.
- Educated members on credit union products and services.
Education
High School Diploma -
Amador Valley High School
Pleasanton, CA06-1990
Skills
- Customer service
- Public Interaction
- Decision Making
- Problem Solving
- Time Management
- Creative Thinking
- Cash handling
- Till balancing
Timeline
Front End Cashier
Fred Meyer
04.2023 - Current
Barista
Starbucks
08.2022 - 08.2023
Associate
UNCLE Credit Union
06.2019 - 09.2020
Flight Attendant
JetBlue Airlines
10.2005 - 07.2022
Gate Agent
Jetblue Airways Corp
06.2004 - 09.2005
High School Diploma -
Amador Valley High School