Jennifer Rebeiro
Rutland,MA
Summary
Detail-oriented quality and compliance professional with extensive experience ensuring documentation accuracy, regulatory compliance, and audit readiness within highly regulated environments. Proven ability to develop, review, and maintain controlled documentation, support internal audits, investigate quality events, and implement corrective and preventive actions (CAPA). Skilled in quality management systems, data integrity principles, risk assessment, and cross-functional collaboration to drive continuous improvement and maintain compliance with applicable regulatory and organizational standards. Recognized for strong attention to detail, documentation integrity, and commitment to operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Endodontics of Worcester County
Worcester, MA
11.2023 - Current
- Performed insurance verification and managed accounts receivable activities to support accurate patient billing, reimbursement compliance, and complete financial documentation.
- Maintained patient scheduling, records management, and filing systems in accordance with organizational policies, documentation standards, and patient confidentiality requirements to support operational efficiency and continuity of care.
- Planned, coordinated, and conducted internal compliance audits across multiple office locations to assess adherence to regulatory requirements, contractual obligations, organizational policies, and established operational procedures.
- Evaluated compliance with HIPAA privacy and security requirements through audits of patient information handling, recordkeeping practices, user access controls, and documentation processes, identifying and addressing potential compliance risks.
- Assessed workplace compliance with OSHA regulations by reviewing safety practices, infection control measures, training records, and hazard mitigation activities to support a safe and compliant work environment.
- Audited radiation safety practices and documentation to verify compliance with applicable regulations, including X-ray equipment usage, exposure monitoring, record accuracy, and implementation of required safety controls.
- Documented audit findings, prepared compliance reports, and collaborated with management to support corrective actions, process improvements, and ongoing regulatory readiness.
Office Manager
Endodontics of Worcester County
Worcester, MA
11.2023 - Current
- Conduct insurance verification and managed collections to ensure accurate patient billing.
- Maintain productivity and patient care by effectively managing schedules and filing systems.
- Plan and conduct internal compliance audits across multiple office locations to verify conformance with regulatory, contractual, and organizational requirements.
- Audited adherence to HIPAA privacy and data protection requirements, including patient information handling, access controls, and documentation practices.
- Audit workplace compliance with OSHA safety standards, infection control protocols, and hazard mitigation practices.
- Assess compliance with radiation safety regulations, including X-ray usage, documentation, and safety controls.
Oral Surgery Program Manager
Passion Dental
Various Locations
05.2022 - 11.2023
- Supervised a team of 3 administrative assistants, fostering a collaborative and efficient work environment.
- Managed patient scheduling and accounts receivables, ensuring timely collections and accurate financial reporting throughout 16 offices throughout Massachusetts.
- Verified and maintained staff compliance with mandatory credentials and certifications, including BLS/First Aid, active professional licenses, and dental assisting credentials.
- Conducted insurance verifications and coordinated office audits to maintain HIPAA compliance and enhance operational efficiency.
- Performed documented audits of billing and revenue-cycle processes, comparing clinical records, route sheets, and claims submissions to identify discrepancies, errors, and nonconformities.
- Evaluated compliance with contracted insurance requirements, including claim accuracy, appropriate coding, write-offs, prior authorizations, and supporting clinical narratives to reduce risk of fraud, waste, and abuse.
- Conducted financial and account audits, including statements, collections, credits, and adjustments, to ensure accuracy, traceability, and compliance with internal controls.
- Identified audit findings, documented objective evidence, and communicated results to leadership with recommendations for corrective and preventive actions (CAPA).
- Planned and conducted internal compliance audits across multiple office locations to verify conformance with regulatory, contractual, and organizational requirements.
Treatment Coordinator
Simply Orthodontics
Worcester, MA
11.2019 - 05.2022
- Welcome new patients and their parents, ensuring a positive first impression of the office.
- Managed communication with general dentists and specialists to streamline patient care.
- Presented treatment options and prepared financial arrangements, enhancing patient understanding and satisfaction.
- Assisted with administrative tasks, including answering phones and verifying insurance coverage.
- Monitored insurance payer portals and audit feedback to ensure complete, accurate, and timely submission of required documentation, preventing delays, denials, and rework.
- Evaluated compliance with contracted insurance requirements, including claim accuracy, appropriate coding, write-offs, prior authorizations, and supporting clinical narratives to reduce risk of fraud, waste, and abuse.
Community Manager
Yelp
09.2019 - 05.2020
- Engaged with local businesses to coordinate community events, enhancing Yelp's presence in Worcester.
- Fostered connections with Yelpers and business owners through various social media channels.
- Acted as the online moderator for Yelp, representing the brand and supporting the local Elite Squad.
- Assisted in the creation and distribution of the Local Yelp newsletter to keep the community informed.
Office Administrator
Pediatric Dentistry Plus Orthodontics
Marlborough, MA
02.2018 - 11.2019
- Managed patient onboarding and treatment coordination, ensuring accurate documentation and a seamless patient experience.
- Administered front-office operations, including scheduling, insurance verification, billing support, and patient account management.
- Monitored patient payment plans and insurance claims, following up on outstanding balances to support timely collections.
- Reviewed insurance documentation and payer requirements for accuracy and completeness, helping ensure compliance with billing and documentation standards.
- Maintained audit-ready records and assisted with insurance audits and claim reviews by providing supporting documentation and resolving discrepancies.
Marketing Manager
Greater Boston Commercial Properties
Northborough, MA
01.2017 - 01.2018
- Managed property listings and advertising strategies to enhance visibility and attract potential clients.
- Collaborated closely with the President to align marketing efforts with company goals.
- Coordinated domestic travel arrangements for executives and brokers, managing itineraries, budgets, expense documentation, and vendor communications.
- Oversaw office operations, supporting brokers with various tasks and ensuring smooth workflow.
- Reviewed marketing and administrative materials for accuracy and completeness, identifying and correcting discrepancies before publication or distribution.
- Assisted with process improvements by evaluating administrative workflows and implementing organizational controls to enhance efficiency and quality.
Accounting Clerk
Capital Ford
Raleigh, NC
04.2014 - 10.2015
- Processed accounts payable and accounts receivable transactions, ensuring accuracy, completeness, and timely payment processing.
- Maintained organized financial documentation and supporting records for reporting, compliance, and audit purposes.
- Assisted with month-end closing activities, including account reconciliations and preparation of financial data.
- Collaborated with internal departments to resolve billing issues and ensure adherence to established procedures.
E-Commerce Manager
Capital Ford
Raleigh, NC
11.2013 - 04.2014
- Managed eBay and Amazon storefronts for automotive parts and accessories, ensuring listing accuracy, inventory integrity, and compliance with marketplace policies and company standards.
- Processed and fulfilled over 400 daily orders, verifying order details, invoices, and shipping documentation to maintain accuracy and minimize errors.
- Provided customer support via phone and email, investigating and resolving order discrepancies, returns, and billing issues in a timely manner.
- Maintained detailed sales, inventory, and transaction records to support operational reporting, account reviews, and audit readiness.
- Monitored marketplace performance metrics and account activity, identifying issues and implementing corrective actions to improve quality and customer satisfaction.
Education
Associate of Applied Science - Accounting & Business Administration
Vance Granville Community College
Henderson, NC05-2013
Skills
- Internal Auditing
- Compliance Auditing
- Regulatory Compliance
- Documentation Review
- CAPA Support
- Internal Controls
- Auditing Documentation
- Billing/Revenue Cycle Controls
- Multi-Site Compliance Coordination
Affiliations
Member of the American Society of Quality (ASQ)
Certification
Basic Life Support (BLS)-Expiration Feb 2028
Timeline
Office Manager
Endodontics of Worcester County
11.2023 - Current
Office Manager
Endodontics of Worcester County
11.2023 - Current
Oral Surgery Program Manager
Passion Dental
05.2022 - 11.2023
Treatment Coordinator
Simply Orthodontics
11.2019 - 05.2022
Community Manager
Yelp
09.2019 - 05.2020
Office Administrator
Pediatric Dentistry Plus Orthodontics
02.2018 - 11.2019
Marketing Manager
Greater Boston Commercial Properties
01.2017 - 01.2018
Accounting Clerk
Capital Ford
04.2014 - 10.2015
E-Commerce Manager
Capital Ford
11.2013 - 04.2014
Associate of Applied Science - Accounting & Business Administration
Vance Granville Community College
Relevant Coursework
ASQ CQA- Certified Quality Auditor Certification Preparation (in progress)