Jennifer Rebhan
Jacksonville,FL
Summary
Seasoned Branch Manager with a proven track record at One Main Financial, adept in leading a $19 million branch to surpass monthly targets through exceptional team coaching and customer service. Expert in regulatory compliance, I leverage analytical prowess and organizational skills to enhance operations and resolve issues efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
One Main Financial
Jacksonville, FL
07.2020 - Current
- Leader, coach and manager of 19 million dollar branch and 4 team members
- Grew branch from 14 million to 19 million over 4 years
- Satisfactory audit results
- DM relief when DM is out
- Have taken on new hires from other branches to train them
- BM mentor to several peers
- Ensure branch is operating at full potential and each individual and branch exceeds monthly targets
- Prepare reports to ensure profit and minimize branch losses
- Maintain constant communication and interaction with customers to ensure satisfaction, develop business, mitigate fraud and resolve any issues
- Manage application queries, ensure they are being worked, underwritten correctly, approved and closed
- Ensure a great customer experience when in branch to close and coach and guide team members on insurance sales
- Assist and coach collection of delinquent accounts to minimize branch losses
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Perform various administrative tasks.
Supervisor
One Main Financial
, US
05.2020 - 07.2020
- Oversaw a team of 10 collectors in Central Department
- Listened to collection calls and coached team on collection skills
- Made sure team was working effectively and efficiently
- Trained team on borrower's assistance tools
- Ensure team was operating at company standards and staying within policy and maintaining compliance with FDCPA and state regulations.
Branch Manager
One Main Financial
Jacksonville, FL
11.2017 - 05.2020
- Motivate team to meet goals and earn VIP
- Worked with peers on sound strategies
- Traveled around the district when managers were out to help run their branches
- Assisted DM in various needed tasks
- Helped district in areas of opportunity
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
Branch Manager
One Main Financial
Memphis, TN
06.2017 - 11.2017
- Managers right hand in branch operations
- Surpassed individual and branch goals set
- Develop new relationships and maintain existing ones- working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customers need that help accomplish their goals
- Present customers insurance products and put together sales plans based on their needs
- Close loans with clarity to ensure customer's understand the terms and conditions
- Search for local businesses to partner with to seek out new customers
- Heavy collection focus and complying with all laws and regulations.
Assistant Manager
One Main Financial
Memphis, TN
02.2015 - 06.2017
- Managers right hand in branch operations
- Surpassed individual and branch goals set
- Develop new relationships and maintain existing ones- working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customers need that help accomplish their goals
- Present customers insurance products and put together sales plans based on their needs
- Close loans with clarity to ensure customer's understand the terms and conditions
- Search for local businesses to partner with to seek out new customers
- Heavy collection focus and complying with all laws and regulations.
Assistant Manager
One Main Financial
San Diego, CA
05.2012 - 02.2015
- Managers right hand in branch operations
- Surpassed individual and branch goals set
- Develop new relationships and maintain existing ones- working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customers need that help accomplish their goals
- Present customers insurance products and put together sales plans based on their needs
- Close loans with clarity to ensure customer's understand the terms and conditions
- Search for local businesses to partner with to seek out new customers
- Heavy collection focus and complying with all laws and regulations.
Assistant Manager
One Main Financial
Pearl City, HI
05.2009 - 03.2012
- Managers right hand in branch operations
- Surpassed individual and branch goals set
- Develop new relationships and maintain existing ones- working with customers throughout the loan process and loan life cycle
- Present financial solutions, based on customers need that help accomplish their goals
- Present customers insurance products and put together sales plans based on their needs
- Close loans with clarity to ensure customer's understand the terms and conditions
- Search for local businesses to partner with to seek out new customers
- Heavy collection focus and complying with all laws and regulations.
Education
MBA -
University of Hawaiʻi at Mānoa
Honolulu12.2011
Bachelor of Science in Accounting -
University of Central Florida
Orlando08.2008
Skills
- Ability to multitask
- Adept at MS office
- Exceptional attention to detail
- Extremely team oriented
- Outstanding communication abilities
- Possess strong analytical ability
- Proficient in problem solving
- Regulatory and compliance issue expertise
- Customer service
- Data analysis
- Dependable
- Documentation and reporting
- Issue resolution
- Organizational skills
Certification
Florida Life Insurance License
Timeline
Branch Manager
One Main Financial
07.2020 - Current
Supervisor
One Main Financial
05.2020 - 07.2020
Branch Manager
One Main Financial
11.2017 - 05.2020
Branch Manager
One Main Financial
06.2017 - 11.2017
Assistant Manager
One Main Financial
02.2015 - 06.2017
Assistant Manager
One Main Financial
05.2012 - 02.2015
Assistant Manager
One Main Financial
05.2009 - 03.2012
MBA -
University of Hawaiʻi at Mānoa
Bachelor of Science in Accounting -
University of Central Florida