JENNIFER REDINGER
Albany,USA
Summary
Dynamic Program Director with a proven track record at the State University of New York, adept at transforming strategic vision into impactful outcomes. Expert in budget management and negotiations, adept at fostering partnerships, and driving change to achieve program goals. Recognized for high emotional intelligence and effective leadership in driving organizational improvement and stakeholder satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Director
State University of New York - University Faculty Senate
Albany, NY
01.2017 - Current
- Serve as a trusted strategic advisor to the President and executive leadership, providing counsel on organizational priorities and risk considerations.
- Direct and administer a government program serving 250 members, ensuring operational effectiveness and stakeholder satisfaction.
- Lead comprehensive operational analyses and annual budget-to-actual variance reviews for a $1M annual budget.
- Oversee $400K+ in annual event budgets, realizing cost savings of 15–20% through strategic vendor negotiations and contract management.
- Plan and execute five large-scale annual conferences and numerous smaller meetings, delivering seamless logistics, and ensuring exceptional attendee experiences.
- Foster cross-departmental relationships and support execution of executive ideas to drive organizational initiatives.
- Identify operational inefficiencies and improvement opportunities, providing actionable recommendations that enhance organizational effectiveness.
- Exercise sound judgment and discretion in handling confidential matters, incorporating risk assessment into executive decision-making processes.
- Manage the President’s complex calendar and travel logistics, ensuring alignment with institutional priorities and external obligations.
- Design, edit, and produce organizational publications, ensuring consistency with branding standards, policies, and procedures.
Assistant Professor
State University of New York - College of Technology at Delhi
Delhi, NY
01.2014 - 01.2017
- Designed and implemented curriculum for AAS and BS degrees in Event Management, enhancing academic rigor and alignment with industry standards.
- Taught undergraduate courses in Event Management, Hospitality Management, and Culinary Arts.
- Delivered engaging lectures and evaluated student performance to ensure learning outcomes were met.
- Provided mentorship and academic guidance to students.
- Collaborated with colleagues on research initiatives and program development, contributing to improved academic assessment processes.
- Actively participated in faculty meetings and committees, contributing to campus-wide academic initiatives.
- Participated in campus governance as a Senator, representing faculty concerns. and Campus Governance Leader for campus, liaising with 34 other campuses for a common goal of shared governance among the system.
- Facilitated communication between campus administration and faculty shared governance, promoting collaborative decision-making and enhancing faculty engagement.
Instructor
Rochester Institute of Technology
Rochester, NY
01.2010 - 01.2014
- Instructed Discovery & Pathways courses to enhance first-year experience for engineering students, fostering academic success and integration.
- Engaged students through diverse lessons that catered to various learning styles, fostering meaningful discussions that encouraged critical thinking and collaboration.
- Developed comprehensive lesson plans on college organizations, student services, course registration, resume writing, networking, and presentation skills, equipping students with essential tools for academic and professional growth.
- Designed curriculum focused on service, servant leadership, innovation, and creative thinking.
- Guided students experiencing personal crises, helping them navigate challenges effectively.
- Identified at-risk students through coaching and classroom interactions, facilitating appropriate referrals to student services.
Director of Catering
Saint John Fisher College
Rochester, NY
01.2008 - 01.2009
Senior Catering Sales Manager
Westin City Center Hotel
Dallas, TX
01.2006 - 01.2008
Convention Services Manager
Hyatt DFW Hotel
Dallas, TX
01.2005 - 01.2006
Assistant General Manager
Saint John Fisher College
Rochester, NY
01.2002 - 01.2005
Education
Master of Science - Service Leadership & Innovation
Rochester Institute of Technology
Rochester, NY12-2010
Bachelor of Science - Hospitality & Service Management
Rochester Institute of Technology
Rochester, NY05-1999
Associate of Applied Science - Food Service Management
Monroe Community College
Rochester, NY05-1997
Skills
- Senior leadership liaison
- Confidential advisor
- Transforming vision into impact
- High emotional intelligence
- Managing board relationships
- Strategic visioning
- Programmatic performance measurement
- Interdisciplinary relationship management
- Meeting execution
- Resource allocation
- Lean budget management
- Risk management
- Problem solving
- Negotiations
- Strategic agility
- Curriculum design
- Leadership development
- Organizational improvement
Certification
• Certified AI Enhanced Event Professional, Meetings Professional International, 2026
• Project Management Certificate, SUNY Center for Professional Development, 2024
• Certified Professional Government Meeting Planner, Society of Government Professional Meeting Planners, 2023
• Certified Hospitality Educator, American Hotel & Lodging Association, 2016
• American Sign Language Certificate, National Technical Institute for the Deaf, 2012
• Project Management Certificate, SUNY Center for Professional Development, 2024
• Certified Professional Government Meeting Planner, Society of Government Professional Meeting Planners, 2023
• Certified Hospitality Educator, American Hotel & Lodging Association, 2016
• American Sign Language Certificate, National Technical Institute for the Deaf, 2012
Professional Development
- Contract Negotiations Tactics
- Project Management Fundamentals
- Business Intelligence (BI) for State Operations
- FERPA & Records Management
- The Nine Stages of Training and Development; William Rothwell
- Understanding Harassment & Discrimination
- Understanding, Managing & Resolving Interpersonal Conflict
- Adult and Child CPR/Heimlich and AED Emergency Management
- Global Cultural Diversity & Inclusion – Communicating Effectively in a World of Difference
- Building an Advising Relationship with Students and Interns
- Communication Through the Stages of Difficult Situations
- How Common Core Prepares Students for College Education
- Curriculum Assessment for Academics
Timeline
Program Director
State University of New York - University Faculty Senate
01.2017 - Current
Assistant Professor
State University of New York - College of Technology at Delhi
01.2014 - 01.2017
Instructor
Rochester Institute of Technology
01.2010 - 01.2014
Director of Catering
Saint John Fisher College
01.2008 - 01.2009
Senior Catering Sales Manager
Westin City Center Hotel
01.2006 - 01.2008
Convention Services Manager
Hyatt DFW Hotel
01.2005 - 01.2006
Assistant General Manager
Saint John Fisher College
01.2002 - 01.2005
Master of Science - Service Leadership & Innovation
Rochester Institute of Technology
Bachelor of Science - Hospitality & Service Management
Rochester Institute of Technology
Associate of Applied Science - Food Service Management
Monroe Community College