JENNIFER REIHING-NUNEZ
LARGO
Summary
Results-driven Quality Engineering Technician at Humana, Inc., skilled in user acceptance testing and defect reporting. Proven ability to enhance software implementation through effective project collaboration and process documentation. Bilingual communicator with strong problem-solving abilities, dedicated to delivering exceptional user experiences and ensuring compliance with industry standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Engineering Technician
Humana, Inc.
Work From Home
02.2025 - Current
- Diligently provide User Acceptance Testing (UAT), expert analysis, and comprehensive expertise to guarantee the successful implementation of software updates that surpass functional requirements, compliance commitments, and business needs.
- Through fostering a collaborative partnership with the IT department and supported business areas, we strive to enable the delivery of a flawless user experience.
- Attend Project Iteration Planning Meetings
- Create test strategy document, test case, and test run.
- Test System Application, execute test cases, and report any defects found during User Acceptance Testing, provide sign-off, and attend Post-Production Validation.
Billing & Reconciliation Representative
Humana, Inc.
Work From Home
01.2022 - 02.2025
- Manage premium billing reconciliation, resolving complex issues for accurate account alignment.
- Conduct outbound calls to educate members, enhancing their understanding and satisfaction.
- Adapt swiftly between tasks, ensuring compliance with CMS and SSA regulations.
- Identify and rectify discrepancies with Medicare records, documenting solutions for resolution.
- Promote team cohesion as Engagement Specialist, fostering a collaborative work environment.
- Work within detailed parameters to identify work expectation and quality standards, with some latitude over prioritization/timing.
Care Coach 1
Humana
09.2014 - 01.2022
- Guide and facilitate interaction with social and community-based resources that promote lifelong care and well-being of members.
- Conduct Social Determinants of Health and Health Risk Assessments to aid in resolving barriers to health and wellness while ensuring members are in compliance with Humana's and Medicare's standards and policies.
- Humana Vitality/Go365 Subject Matter Expert (SME) for Team H.E.A.R.T.; Well-Being Advocate for Teams Ener-CHE and RSPonders.
- Participated in Wellness Health Coaching Pilot Program and Special Needs Program STARS Campaign; assisted in Humana Pharmacy medication assistance program.
Education
ASSOCIATE OF ARTS - ARTS, PSYCHOLOGY
St Petersburg College
Seminole, FL12.2006
BACHELOR'S DEGREE - HEALTH INFORMATICS AND INFORMATION MANAGEMENT
University of Central Florida
OrlandoSome College (No Degree) - LIBERAL STUDIES WITH MINOR OF PUBLIC HEALTH
Johnson & Wales University
Providence, RISkills
- User acceptance testing
- Test case development
- Defect reporting and identification
- Project collaboration
- Process documentation
- Data collection and analysis
- Quality management systems
- Written and verbal communication
- Organizational skills
- Prioritization techniques
- Problem-solving abilities
- Microsoft Office proficiency
- Bilingual communication
Certification
- Scaled Agile Framework (SAFe) Certification
Accomplishments
- Hustle Innovative Unity Supportive Excellence Award Recipient
- Shining Star Award Recipient
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Quality Engineering Technician
Humana, Inc.
02.2025 - Current
Billing & Reconciliation Representative
Humana, Inc.
01.2022 - 02.2025
Care Coach 1
Humana
09.2014 - 01.2022
ASSOCIATE OF ARTS - ARTS, PSYCHOLOGY
St Petersburg College
BACHELOR'S DEGREE - HEALTH INFORMATICS AND INFORMATION MANAGEMENT
University of Central Florida
Some College (No Degree) - LIBERAL STUDIES WITH MINOR OF PUBLIC HEALTH
Johnson & Wales University