Jennifer Relph
Las Vegas,NV
Summary
Experienced clinical leader and Physician Assistant with a strong background in provider management, operational oversight, and quality improvement. Skilled in guiding multi-site teams to meet clinical metrics and PG measures, supporting regulatory compliance, and driving performance through mentoring and collaboration. Adept at solving complex operational challenges, facilitating staff development, and interpreting clinical data to support client relationships and organizational goals.
Overview
13
13
years of professional experience
Work History
Group Health Center Manager
Premise Health
Las Vegas, NV
07.2024 - Current
- Oversee daily operations of multiple health centers, ensuring optimal patient care and service delivery.
- Implemented process improvements to enhance operational efficiency and patient satisfaction.
- Led staff training initiatives to promote best practices in healthcare management.
- Collaborated with multidisciplinary teams to develop strategic health programs and services.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Budget, PLR and AVB experience
- Managing performance and disciplinary issues
- Development of SSAs and SSPs
- Assisted another Premise client site during a leadership transition by supporting invoicing, PLRs, AVBs, and staff training after the loss of their DCO and GHCM.
Health Center Manager
Premise Health
Las Vegas, NV
07.2021 - 07.2024
- Developed strong relationships with my client HR business partners, fostering collaboration to increase utilization.
- Assisted other HCMs across all client health centers.
- Led a successful Biometric outreach campaign to increase awareness of available services and improve overall health outcomes.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Assisted to expand range of services offered at the health center to include Provider Dispensing, Physical Therapy for worker's comp and the pilot program for Behavioral Health.
- Maintained open lines of communication with staff, addressing any concerns effectively and fostering a positive work environment.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction, specifically helping to incorporate better signage in the LINQ Hotel and the parking garage.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center, assisting the DCO with reports and data analysis.
- Continued to see patients as a Physician Assistant when needed, while continuing to lead the Health Center.
Physician Assistant
Premise Health
Las Vegas, NV
03.2017 - 03.2021
- Improved patient outcomes by providing thorough evaluations and developing personalized treatment plans.
- Enhanced patient satisfaction through effective communication and empathetic bedside manner.
- Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
- Reduced hospital readmissions with diligent follow-up care and comprehensive discharge instructions.
Physician Assistant
Family Doctors Of Green Valley
Henderson, NV
04.2013 - 03.2017
- Primary care Physician Assistant in fast-paced Family Practice clinic.
- Assisted in creating and implementing in-house allergy testing program.
- Created training protocols for staff.
- Created a system to track in-house diagnostic testing.
Education
Certified Physician Assistant - Physician Assistant Studies
Touro University Nevada
Henderson, NV11-2012
No Degree - Biology Prerequisites
UNLV
Las Vegas, NV2011
Bachelor of Arts - Psychology
UNLV
Las Vegas, NV2005
Skills
- Provider dispensing implementation
- Pharmacy and lab inspection
- AAAHC survey
- Annual goals and PGs
- Employee interviewing and on-boarding
- Member and Team Member experience
- Experience with presentations, including client facing
- SSAs & SSPs
- Assist with training on Caesars monthly provider calls
Accomplishments
Premise Health Primary Care Clinical Champion 1/2026
Premise Health West Region All Hands Hero Award for highest utilization growth 1/2026
Timeline
Group Health Center Manager
Premise Health
07.2024 - Current
Health Center Manager
Premise Health
07.2021 - 07.2024
Physician Assistant
Premise Health
03.2017 - 03.2021
Physician Assistant
Family Doctors Of Green Valley
04.2013 - 03.2017
Certified Physician Assistant - Physician Assistant Studies
Touro University Nevada
No Degree - Biology Prerequisites
UNLV
Bachelor of Arts - Psychology
UNLV