JANA CANTRELL
Carterville,IL
Summary
Innovative, adaptable, health center manager who thrives in dynamic, challenging, and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of health center operations, including family medicine, behavioral health, and dental health center operations. Self-aware and authentic team leader with more than 13 years' experience in the health care and social services field, including medical and dental front office and clinical management, adult protective services, and community care case management. Highly analytical, detailed oriented, with proven abilities in provider relations, clerical and clinical staff training and career development, employee performance coaching, team building, and collaborating between providers and administrative leadership. Goal-oriented and driven by positive team cohesiveness and team work dynamics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dental Health Center Manager
Shawnee Health-Carbondale, IL
06.2021 - Current
- Oversight of daily operations of dental program both clinical and non-clinical
- Function as liaison with dental providers, other departments, and the Administrative Services Department
- Oversight and management of all scheduling templates; review of schedule optimization and utilization
- Monitor dental provider productivity and compliance with timely completion of electronic dental records
- Oversight of quality initiatives and reporting for the dental program
- Conduct routine dental staff and provider meetings
- Serve as main liaison with Southern Illinois University School of Dental Medicine, and Southern Illinois University Dental Hygiene Program
- Administrative staff, coordinating student clinical rotation schedules and competencies
- Administer patient complaint process, including timely follow-up/resolution of patient grievances
- Administer employee performance evaluations, employee goal setting, disciplinary actions
- Oversight over dental clinic expenditures, participate in monthly budget meetings with the finance department.
Health Center Manager
Shawnee Health Svc-Marion, IL
02.2017 - 06.2021
- Oversight of daily operations of family medicine and behavioral health clinics, both clinical and nonclinical
- Serve as liaison for family medicine and behavioral health care providers, other department, and Administrative Services Center
- Oversight and management of all provider templates, review of schedule optimization, and utilization
- Onboarding new providers and staff
- Conduct monthly staff and provider meetings
- Motivating staff and providers to accomplish quality performance measures, setting goals for clinic staff and monitoring progress
- Participate in special projects, including process improvement projects, and motivating team to get onboard
- Onboarding and performance evaluations of clinic staff and providers
- Resolving patient grievances
- Oversight of clinic budget, participate and provide feedback during monthly budget meetings with finance department.
Adult Protective Services Case Worker
Shawnee Health Svc-Carterville, IL
02.2014 - 02.2017
- Respond to, investigate, and evaluate allegations of abuse, and or neglect of elderly and disabled adult community residents
- Perform protective interventions, or recommend protective placement, including providing witness testimony in guardianship and orders of protection hearings
- Provide case management and support services to elderly and disabled adult populations in cases of substantiated abuse and/or neglect.
Care Coordinator
Shawnee Health Svc-Carterville, IL
11.2010 - 02.2014
- Assess participant eligibility and coordinate in-home services for elderly clients in the community in order to allow them to remain independent in their homes
- Conduct Choices for Care Screenings and educate and advocate for elderly clients who want to remain in their home when faced with possible nursing facility or assisted living facility placement
- Provide case management services to clients including providing resources for food insecurity, in-home care services, Medicare Part D prescription plans, Medicaid applications, and any other services the aging client may be able to benefit from, in order to allow him/her to remain as independent as possible.
Education
Master of Business Administration -
Lindenwood University
Saint Charles, MO05.2009
Bachelor of Science in Business Management -
Mid-Continent University
Mayfield, KY12.2007
Skills
- Quality Committee
- Healthy Seniors Action Planning Committee
- Project management
- Provider relations and interpersonal communication
- Developed policies and procedures and implementation of dental assistant and community health worker apprenticeships
- Strategic planning
- Coordination with SIU-SDOM Faculty for D4 student clinical rotations
- COVID-19 response policy and procedure development, testing and vaccine campaign implementation
- Multi-site operations
- Process improvement strategies
Certification
- Mental Health First Aid Certification
- Lean Six Sigma Green Belt
- CPI Certificate
- Dental Assisting Certificate
Personal Information
Willing To Relocate: Anywhere
Languages
French
Native or Bilingual
Timeline
Dental Health Center Manager
Shawnee Health-Carbondale, IL
06.2021 - Current
Health Center Manager
Shawnee Health Svc-Marion, IL
02.2017 - 06.2021
Adult Protective Services Case Worker
Shawnee Health Svc-Carterville, IL
02.2014 - 02.2017
Care Coordinator
Shawnee Health Svc-Carterville, IL
11.2010 - 02.2014
Master of Business Administration -
Lindenwood University
Bachelor of Science in Business Management -
Mid-Continent University
Similar Profiles
Michael AgyemangMichael Agyemang
Python Workshop Instructor at Southern Illinois University Carbondale • Carbondale, ILPython Workshop Instructor at Southern Illinois University Carbondale • Carbondale, IL
Betheny HurtBetheny Hurt
Human Resource Manager at Servpro Of Carbondale/Marion, IL/ Bloomington, INHuman Resource Manager at Servpro Of Carbondale/Marion, IL/ Bloomington, IN
Usman KhanUsman Khan
Inpatient Nephrology Attending at St Anthony hospital SSM Health Oklahoma city and SSM health ShawneeInpatient Nephrology Attending at St Anthony hospital SSM Health Oklahoma city and SSM health Shawnee
Alecia DrakeAlecia Drake
Lead Sonographer at Southern Illinois Healthcare- CarbondaleLead Sonographer at Southern Illinois Healthcare- Carbondale
Reagan BisaillonReagan Bisaillon
Case Manager Supervisor at Molina HealthcareCase Manager Supervisor at Molina Healthcare