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Jennifer Rendon
Hialeah,FL
Summary
Customer service and administrative professional with extensive experience in call center operations, banking support, accounts receivable, reception, sales, and government bidding processes. Skilled in handling high-volume customer interactions, resolving inquiries efficiently, and supporting accurate administrative and financial operations. Responsible, organized, and detail-oriented with strong communication skills in Spanish and currently improving English. Seeking remote customer service opportunities.
Overview
16
16
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
administrative and commercial assistant
Rotoplast Colombia
Medellin, Colombia
07.2008 - 11.2024
Streamlined administrative and office operations, improving workflow efficiency and reducing delays.
Assisted customers with inquiries and order processing, ensuring timely responses and high satisfaction.
Managed accounts receivable tasks, including invoicing and payment processing with accuracy.
Organized documentation for business and government compliance, supporting audits and regulatory requirements.
Supported sales team with daily operational and administrative tasks.
Education
Business Management Technician - Business Management
Systems Center of Antioquia in Colombia
Medellin Colombia 01.2016 - 12.2017
Skills
Accounts Receivable Management
Customer Service (Phone, Email, Chat)
Call Center Operations Support
Complaint Resolution & Objection Handling
Sales Support & Customer Follow-up
High-Volume Call Handling
Teamwork & Remote Collaboration
Strong Communication in Spanish
Microsoft Office (Word, Excel, Outlook)
CRM Systems
Languages
Spanish
Full Professional
English
Limited
Certification
- Objection Handing -Multienlace (2025)
- Telephone Sales Techniques - Quality Training (2011)
- Customer Service & Retention - Cenase Ltda (2009)
Timeline
Business Management Technician - Business Management
Systems Center of Antioquia in Colombia
01.2016 - 12.2017
administrative and commercial assistant
Rotoplast Colombia
07.2008 - 11.2024