Jennifer Rey
Fort Lauderdale,FL
Summary
To obtain a position that will enable me to utilize my communication skills to contribute to the success of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Assistant
Brown & Brown Insurance
04.2024 - Current
- Verified drivers, confirming they’re acceptable to be added to the Company that requested the service.
- Created and submitted certificate of insurance (COI) documents that verifies the business has insurance coverage.
- Follow up with Flood Renewals for any businesses that contained flood policies.
- Assists service team with assembly of marketing materials, proposals and presentations for prospects and customers
- Inputs prospect and customer data into applications
Business Consultant
American Express
12.2020 - 12.2023
- Communicate appropriate product of features, benefits and other elements of American Express small business products.
- Make outbound calls to contact business owners with annual company revenues $500k to $10M
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Educated customers on features of ordered merchandise to promote understanding, resulting in 80% reduction in calls to customer support line.
- Maintain high standards of customer service during high-volume, fast pace operations.
Retail Sales Associate
T-Mobile
01.2017 - 11.2020
- Helped customers solve problems offered solutions and customer service
- Offered technical support to customers
- Manage a variety of customer service situations
- Provide in-language service for Spanish speaking customers
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Administrative Assistant
Cote d’ Azur Condominium
08.2016 - 12.2017
- Answer telephones and take messages or transfer calls
- Schedule appointments and update event calendars
- Handle incoming and outgoing mail and faxes
- Prepare memos, invoices, or other reports
- Maintain databases and filing systems, whether electronic or paper
- Fill out contractor packages for construction that was done in the unit
- Recorded financials.
Customer Care Service Representative
State Farm
03.2014 - 08.2016
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
Education
Bachelor Of Communication -
Florida Atlantic University
Boca Raton, FL05.2017
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Social Media (Facebook, Twitter, Instagram, Snapchat)
- AMS system
- Image Right system
- Business Consultant experience
- Sales Associate Experience
- Technical assistant experience
- Insurance experience
- Provide in-language service for Spanish speaking customers
Certification
- Notary License
- Claims adjuster license
Languages
Spanish
Native or Bilingual
Timeline
Technical Assistant
Brown & Brown Insurance
04.2024 - Current
Business Consultant
American Express
12.2020 - 12.2023
Retail Sales Associate
T-Mobile
01.2017 - 11.2020
Administrative Assistant
Cote d’ Azur Condominium
08.2016 - 12.2017
Customer Care Service Representative
State Farm
03.2014 - 08.2016
Bachelor Of Communication -
Florida Atlantic University