Jennifer Reynoso
Miami,FL
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiation. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services and creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates. Talented at interacting with staff at all levels of the organization and the public.
Overview
15
15
years of professional experience
Work History
Centurion Membership Executive
American Express
03.2020 - Current
- Manage a portfolio of 500+ Centurion Card Members focusing on Card Member satisfaction, increased share of travel wallet, and billed business
- Create bespoke travel and lifestyle experiences for Card Members across my portfolio and the Centurion platform
- Oversee and collaborate with a direct team of twelve Membership Managers to deliver flawless, efficient service to every Card Member interaction
- Successfully collaborate across departments within Centurion and American Express to improve servicing and drive engagement
- Increase membership retention by developing and implementing targeted engagement strategies
Outside Sales Executive
Avenue Road
03.2019 - 12.2019
- Directed contract and residential accounts in the Florida, Georgia, and Caribbean territories - including sales quotes, budget planning, client negotiations, order management, site visits, installations, on-approvals, and on-going relationship management
- Prepared and delivered sales presentations in show home visits and outside meetings
- Property manager of two show house properties totaling 10,000 sq
- Feet.
VIP Assistant Manager
The Fillmore Miami Beach
08.2018 - 03.2019
- Engaged with guests in a professional, welcoming, and hospitable manner
- Worked alongside VIP Director to manage team members and create sales goals
- Maintained constant communication with staff and guests to ensure they are receiving high personalized service
- Floor management set up and breakdown of VIP lounge before, during, and after all shows.
Inside & Outside Sales Manager
Holland & Sherry
10.2014 - 01.2016
- Worked with interior designers and architects in the Florida territory to build strong client relationships, while assisting with all textiles, furniture, lighting, and accessory selections
- Conducted sales calls and created outside sales presentations and meetings throughout the Florida territory
- Created quotes, reserves, checked stock, sent CFAs, and followed up on all quotes and leads to meet and exceed sales.
Convention Services Manager
Fontainebleau Miami Beach
07.2013 - 10.2014
- Serviced groups ranging from 10 – 500 people while interfacing with all the departments of the hotel to ensure a successful convention
- Created banquet event orders, resumes, and all required documents while complying with all city and state rules and regulations
- Conducted and executed pre-planning/site inspections, pre-cons; Attended daily and weekly meetings with internal departments, such as BEO meeting, Resume Meeting, Forecasting, and GRC.
Senior Administrative Assistant of Convention Services
Fontainebleau Miami Beach
11.2011 - 07.2013
- Coordinated alongside of the Convention Services Managers, and clients to ensure a successful convention
- Organized and oversaw all office details, ranging from access approval of all department employees, department and employee paperwork, inventory, scheduling, annual menu editing, and any other requirements needed to ensure the catering and convention services department ran successfully.
VIP Services Coordinator
Fontainebleau Miami Beach
03.2011 - 11.2011
- Ensured all high-profile VIP guests had an invaluable experience during their stay while interfacing with all the departments of the hotel and assisting with all levels of special requests.
General Manager
Bulldog Barbecue
02.2009 - 03.2011
- Responsible for the restaurant's daily operations and business performance from opening to closing
- Responsibilities: Cash Management, Scheduling, Inventory, Ordering, Created & Conducted Training Programs for staff development, Recruiting, training and motivating staff, Restaurant Organization for FOH and BOH, Responded to customer complaints, Restaurant Sales, Vendor Bidding, Complied with all state, federal, and county laws and regulations all while maintaining high standards of quality control, hygiene, and health and safety.
Education
Bachelor of Arts – Interdisciplinary Studies -
Florida International University
Associate in Arts – Biology -
Miami Dade College
Degree of Residential Design -
The Art Institute of Fort Lauderdale
Skills
- CRM proficiency
- Financial Acumen
- Adaptability and Flexibility
- Time management abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Interpersonal Skills
- Effective Communication
Timeline
Centurion Membership Executive
American Express
03.2020 - Current
Outside Sales Executive
Avenue Road
03.2019 - 12.2019
VIP Assistant Manager
The Fillmore Miami Beach
08.2018 - 03.2019
Inside & Outside Sales Manager
Holland & Sherry
10.2014 - 01.2016
Convention Services Manager
Fontainebleau Miami Beach
07.2013 - 10.2014
Senior Administrative Assistant of Convention Services
Fontainebleau Miami Beach
11.2011 - 07.2013
VIP Services Coordinator
Fontainebleau Miami Beach
03.2011 - 11.2011
General Manager
Bulldog Barbecue
02.2009 - 03.2011
Bachelor of Arts – Interdisciplinary Studies -
Florida International University
Associate in Arts – Biology -
Miami Dade College
Degree of Residential Design -
The Art Institute of Fort Lauderdale