Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Rhodes

Jennifer Rhodes

Sales and Marketing
Charlotte,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Demand Generation Specialist

MAD Security
Madison, AL
07.2021 - Current
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Created reports and presentations detailing business development activities.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Kept meticulous client notes in CRM customer relationship management application.

Delegate Sales Representative

Foundation Research Associates
Charlotte , NC
12.2018 - 06.2021
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Cold-called leads and closed large number of new sales over several months.
  • Implemented brand marketing and sales campaigns.
  • Expanded customer base and boosted profit within product line.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Inside Sales Specialist

Karsey Glass
Charlotte, NC
07.2018 - 11.2018
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Developed and deepened customer relationships to drive revenue growth.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Created and updated customer accounts with relevant information.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices and availability.
  • Used CRM software to maintain detailed contact logs and account records.
  • Emphasized product features based on analysis of customers' needs.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.

Inside Sales Specialist

Aldora Aluminum And Glass
Charlotte, NC
02.2017 - 05.2018
  • Accomplished multiple tasks within established timeframes.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Used CRM software to maintain detailed contact logs and account records.
  • Supported Vice President with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Interacted with customers by phone, email or in-person to provide information.

Property Manager

Public Storage
Charlotte, NC
02.2013 - 08.2017
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Maintained sufficient number of units market-ready for lease.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared large cash deposits with zero discrepancies.
  • Achieved perfect attendance and on-time record.

Inside Sales Representative

Red Ventures
Charlotte, NC
08.2016 - 01.2017
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices and availability.
  • Used CRM software to maintain detailed contact logs and account records.
  • Created and updated customer accounts with relevant information.
  • Managed friendly and professional customer interactions.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.

Education

Associate of Arts - Sales And Marketing Education

Central Piedmont Community College
Charlotte, NC
06.2022

GED -

Stanley Community College
Albemarle, NC
01.2010

Skills

  • Cold Calling
  • New Business Development
  • Relationship building and rapport
  • Goals and performance
  • Marketing
  • Sales expertise
  • Product and service sales
  • Operations

Timeline

Demand Generation Specialist

MAD Security
07.2021 - Current

Delegate Sales Representative

Foundation Research Associates
12.2018 - 06.2021

Inside Sales Specialist

Karsey Glass
07.2018 - 11.2018

Inside Sales Specialist

Aldora Aluminum And Glass
02.2017 - 05.2018

Inside Sales Representative

Red Ventures
08.2016 - 01.2017

Property Manager

Public Storage
02.2013 - 08.2017

Associate of Arts - Sales And Marketing Education

Central Piedmont Community College

GED -

Stanley Community College

Similar Profiles

CREATE PROFILE