Jennifer Richardson
Cypress,TX
Summary
Driven by compassionate care and excellent communication, I enhanced patient satisfaction and streamlined operations at Texas Children’s Urgent Care and Woman’s Hospital of Texas. My self-motivation and time management skills led to improved team performance metrics and optimized productivity, demonstrating my ability to exceed employer expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinic LVN
Texas Children’s Urgent Care
01.2014 - 08.2024
- Contributed to a positive work environment by collaborating with interdisciplinary healthcare teams.
- Ensured patient satisfaction through compassionate and attentive
- Improved overall team performance metrics in the clinic by consistently meeting or exceeding established benchmarks for vital signs, documentation accuracy, and medication administration timeliness.
- Streamlined communication between patients'' families, healthcare providers, insurance companies, and pharmacy representatives to ensure seamless care experiences for all parties
- Helped maintain a clean, safe, and organized workspace to provide optimal patient care environments at all times.
- Demonstrated adaptability and resilience during periods of high patient volume, effectively managing multiple tasks simultaneously while maintaining a focus on delivering quality care to each
- Documented accurate and complete patient information to address patient problems and
- Comforted and counseled patients and families throughout care process.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Took samples to complete diagnostic and routine assessment tests.
LBN Satellite Manager
Woman’s Hospital of Texas
10.2000 - 01.2017
- Streamlined workflow processes to optimize productivity.
- Reduced downtime for satellite operations through proactive maintenance scheduling and timely issue resolution.
- Maximized satellite efficiency by implementing innovative management strategies and monitoring system performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budget.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed vital signs, blood draws with specimen processing and hormone injections.
Education
LVN - Nursing
Memorial Hermann Memorial City LVN School
Houston, TX12.1999
Skills
- Compassionate Care
- Self Motivation
- Time Management
- Excellent Communication
Certification
BLS/CPR
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekTimeline
Clinic LVN
Texas Children’s Urgent Care
01.2014 - 08.2024
LBN Satellite Manager
Woman’s Hospital of Texas
10.2000 - 01.2017
LVN - Nursing
Memorial Hermann Memorial City LVN School
BLS/CPR
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