Jennifer Richey
Overland Park,KS
Summary
Dynamic professional with a proven track record at Classical Conversations, excelling in CRM management and sales process optimization. Recognized for enhancing community engagement and consistently exceeding sales targets. Strong communication skills drive successful program development and family retention. Committed to fostering relationships and delivering impactful results.
Knowledgeable Area Representative with solid understanding in sales analysis. Demonstrated ability to provide data-driven insights that enhance sales strategies and drive revenue growth. Proven expertise in utilizing analytical skills to achieve business objectives.
Overview
7
7
years of professional experience
Work History
Area Representative
Classical Conversations
10.2019 - Current
- Developed and implemented statewide outreach and sales strategies for community growth.
- Coordinated Parent Practicum, events, and activities promoting educational programs for families.
- Mentored Local Representatives, providing training on effective communication and sales metrics.
- Collaborated with leadership to align regional goals with statewide objectives.
- Analyzed feedback from participants to refine event offerings and improve retention rates.
- Enhanced recruitment efforts through targeted marketing initiatives.
- Participated in conferences to represent the company while networking effectively.
- Provided on going support and training for CRM usage.
- Maintained and grew existing communities through targeted marketing methods based on statistics of the area.
- Optimized events and sales forecasts by analyzing historical trends and adjusting accordingly.
- Consistently exceeded quarterly sales rocks and goals by executing strategic plans focused on driving results.
- Enrolled, onboarded and trained Directors and families in structure, content and pedagogy.
Challenge Program Director
Classical Conversations
08.2018 - Current
- Facilitated Challenge programs to enhance student engagement and retention.
- Collaborated with Director team to ensure success as a community.
- Mentored enrolled families to improve participation and retention.
- Developed strategic partnerships within the Classical Conversations community to expand program outreach and influence.
Support Representative
Classial Conversations
11.2018 - 11.2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction rates.
- Provided training and mentorship to new Directors, fostering team development.
- Analyzed customer feedback to identify trends and exicute improvements.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Analyzed support trends to identify areas for improvement, implementing changes for better retention and growth.
- Utilized CRM tools proficiently in order to track customer interactions accurately.
- Developed and maintained relationships with member families to enhance satisfaction.
- Created, prepared, and delivered reports of metrics.
- Monitored customer service metrics and provided feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize needs.
- Provided excellent customer care by responding to requests and assisting with understanding programs.
Education
Bachelor of Science - Biology
Missouri Southern State University
Joplin, MO07-1999
Associate of Science -
Cottey College
Nevada05-1995
Associate of Arts -
Cottey College
Nevada, MO05-1995
Skills
- Proficient in CRM usage
- Excel, Word, Outlook, Teams, PowerPoint
- Data organization and analysis
- Sales optimization based on analysis
- Sales reporting
- Industry expertise
- ROI estimation planning
- Pipeline management
- Sales metrics and strategy
- Time management
- Detail-oriented organization
- Verbal and written communication
- Self motivation
Timeline
Area Representative
Classical Conversations
10.2019 - Current
Support Representative
Classial Conversations
11.2018 - 11.2019
Challenge Program Director
Classical Conversations
08.2018 - Current
Bachelor of Science - Biology
Missouri Southern State University
Associate of Science -
Cottey College
Associate of Arts -
Cottey College