Jennifer Lewis
Rock Falls,IL
Summary
Dynamic Optical Technician with a proven track record at Bard Optical, excelling in customer service and team collaboration. Demonstrated exceptional attention to detail and problem-solving skills, enhancing patient satisfaction and increasing sales through effective communication and education on eyewear options. Committed to maintaining high standards of quality and safety compliance.
Overview
3
3
years of professional experience
Work History
Assembly Worker
Donaldon
Dixon Illinois
09.2022 - 08.2024
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
Optical Technician
Bard Optical
Sterling Illinois
09.2021 - 09.2022
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Achieved high levels of customer satisfaction through personalized attention to individual needs during frame selection.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Facilitated seamless transitions between departments by coordinating effectively with other staff members involved in the patient care process.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
RFHS
Rock Falls, ILSkills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Multi-tasking
- Documentation accuracy
- Safety compliance
- Following directions
- Workplace safety
- Hand-eye coordination
Timeline
Assembly Worker
Donaldon
09.2022 - 08.2024
Optical Technician
Bard Optical
09.2021 - 09.2022
RFHS