Jennifer Rielli
Ashford,AL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
20
20
years of professional experience
Work History
Tax Professional
Work From Home Business
Dothan, AL
01.2022 - 04.2022
- Completed and filed returns with tax departments at local, state and federal levels.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Packing, Shipping and Receiving
Amazon
Jacksonville, FL
06.2021 - 11.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Cleaned, lubricated or maintained equipment such as rollers to prevent failure or deterioration.
Fraud Specialist III
Citi Bank
Jacksonville, FL
05.2019 - 06.2021
- Provided exemplary level of customer service to clients and company personnel.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Senior Tax Specialist
Jackson Hewitt
Jacksonville, Fl
01.2016 - 05.2021
- Helped organization maintain full compliance with local, state and federal tax requirements with diligent application of best practices.
- Responded promptly to official tax notices requiring clarifications and additional submissions.
- Facilitated communication between clients and tax authorities.
Wage and Investment CSR
Internal Revenue Service
Jacksonville, FL
03.2016 - 11.2017
- Inbound call center answered tax questions and advised on how to resolve their taxes.
- Researching relevant information using the appropriate tools.
- Computed total holdings, dividends or commissions to allocate appropriate payments to tax payers.
Team Lead
Revlon
Jacksonville, FL
05.2016 - 08.2017
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Continuously checked products for quality assurance according to strict guidelines.
Education
Master of Science - Marketing
Keiser University
Jacksonville, FL09.2014
Bachelor of Science - Management
Everest University
Jacksonville, FL01.2010
Skills
- Error Detection
- Microsoft Office
- Relationship Building
- Appointment Scheduling
- Decision Making
- Time Management
- Data Entry
- Critical Thinking
- Customer Service
- Accounting and Finance
- Motivated Team Player
- Verbal and Written Communication
- Adaptable and Flexible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Tax Professional
Work From Home Business
01.2022 - 04.2022
Packing, Shipping and Receiving
Amazon
06.2021 - 11.2021
Fraud Specialist III
Citi Bank
05.2019 - 06.2021
Team Lead
Revlon
05.2016 - 08.2017
Wage and Investment CSR
Internal Revenue Service
03.2016 - 11.2017
Senior Tax Specialist
Jackson Hewitt
01.2016 - 05.2021
Master of Science - Marketing
Keiser University
Bachelor of Science - Management
Everest University
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