Kelly Arteaga
Bedford,KY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Experience with personalized client care, emotional support, and daily activity assistance. Utilizes effective communication and problem-solving skills to enhance client well-being. Knowledge of adapting care plans to meet individual needs and preferences.
Overview
19
19
years of professional experience
Work History
Tax Professional
H&R Block
Carrollton, KY
01.2017 - Current
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Used appropriate adjustments, deductions and credits to keep clients’ taxes to minimum.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Payment Integrity Analyst/Coordination of Benefits
The Rawlings Company
Lagrange, KY
05.2023 - 02.2026
- Coordinated medical benefits for clients Cigna, Aetna, Carefirst BCBS and Aetna Student Health.
- Validated other medical coverage for patients and used NAIC guidelines to determine primacy when multiple coverage was determined.
- Worked with medical providers in the rebilling of medical claims.
Unit Secretary
Signature Health Care of Trimble County
Bedford, KY
03.2014 - 08.2016
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed unit call reception and routed calls to the correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians’ paperwork, including lab test requests.
- Compiled physical and digital documents, charts and reports.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
CNA
Signature Healthcare of Trimble County
Bedford, KY
07.2007 - 08.2016
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided mental, Emotional and physical care for senior residents that met their individual needs.
- Transported residents to Dr appointments and other activities as needed.
- Assisted in maintaining a clean and safe environment through regular sanitation practices.
- Conducted regular assessments of resident conditions, documenting observations accurately in care logs.
Education
Associate of Arts -
Jefferson Community And Technical College
Louisville, KYSkills
- Problem-Solving
- Data Entry
- Error Detection
- Decision Making
- Microsoft Office
- Critical Thinking
- Detail-Oriented
- Client Records Review
- Verbal and Written Communication
- Patient Chart Maintenance
- Incoming Call Management
- Organization and Time Management
- Financial analysis
Timeline
Payment Integrity Analyst/Coordination of Benefits
The Rawlings Company
05.2023 - 02.2026
Tax Professional
H&R Block
01.2017 - Current
Unit Secretary
Signature Health Care of Trimble County
03.2014 - 08.2016
CNA
Signature Healthcare of Trimble County
07.2007 - 08.2016
Associate of Arts -
Jefferson Community And Technical College