Ashley Sorrell
Calumet City,IL
Summary
Focused professional versed in tax services, office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
15
15
years of professional experience
Work History
Tax Professional
Rapid Refund Tax Professionals
South Holland, IL
11.2011 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts
- Assisted with audits conducted by the IRS or other government agencies when needed
- Produced minimum of 50 tax returns weekly to boost firms' filing process
- Maintained accurate records of all client transactions and filings
- Assisted customers with any questions they had about their taxes or filing status
- Filed electronically through approved software programs.
Office Administrator
University of Chicago Charter Schools
Chicago, IL
03.2015 - 08.2022
- Greeted and assisted visitors, directing patrons to appropriate personnel
- Updated employee and department directories to properly refer visitors or callers
- Answered telephones promptly and provided assistance with inquiries from parents or other schools
- Provided excellent customer service to students, parents and faculty members in a fast-paced school environment
- Developed strong relationships with all departments within the organization.
Call Center Team Lead
InParallel
Chicago, IL
04.2009 - 03.2015
- Set and managed performance benchmarks for call center employees
- Answered inbound calls, chats and emails to facilitate customer service
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science Accounting -
Western Governors University
05.2025
High School Diploma -
Thornwood High School
05-2006
Skills
- Team Collaboration
- Data Management
- Organizational Skills
- Problem-Solving
- Verbal and Written Communication
- Customer Relations
- Training and Development
Timeline
Office Administrator
University of Chicago Charter Schools
03.2015 - 08.2022
Tax Professional
Rapid Refund Tax Professionals
11.2011 - Current
Call Center Team Lead
InParallel
04.2009 - 03.2015
Bachelor of Science Accounting -
Western Governors University
High School Diploma -
Thornwood High School