Alize Mitchell
Farmers Branch
Summary
Results-driven Customer Service and Tax Professional with 4+ years of experience supporting clients in remote and corporate environments. Proven ability to manage high-volume workloads, provide accurate tax guidance, resolve complex customer issues, and maintain confidentiality and compliance. Highly organized, detail-oriented, and skilled in virtual communication, documentation, and process improvement.
Overview
11
11
years of professional experience
Work History
Tax Professional
01.2023 - 01.2026
- Prepared and filed federal and state tax returns for individuals while ensuring accuracy and compliance with IRS regulations.
- Reviewed tax documents for completeness, resolved discrepancies, and verified client information.
- Maintained strict confidentiality and data security in handling sensitive financial information.
- Provided clear explanations of tax outcomes, credits, deductions, and filing requirements to clients.
Customer Service Representative
Foundever
06.2023 - 01.2025
- Provided high-quality customer support in a fast-paced, remote call center environment.
- Resolved billing, service, and account inquiries with a strong first-call resolution rate.
- Maintained accurate documentation and complied with company and regulatory standards.
- Adapted quickly to new tools, workflows, and performance expectations.
Cashier / Cook
QuikTrip
03.2023 - 08.2024
- Delivered exceptional customer service in a fast-paced retail and food service environment.
- Prepared food items following company standards, food safety guidelines, and quality controls.
- Handled cash transactions, maintained accurate records, and balanced registers.
- Maintained cleanliness, restocked inventory, and supported daily store operations efficiently.
Package Handler
FedEx Ground
12.2022 - 04.2023
- Loaded, unloaded, and sorted packages in a high-volume warehouse environment.
- Operated material handling equipment and ensured accurate inventory tracking.
- Maintained safety standards and met strict delivery deadlines.
Mailroom Clerk
CornerStone Staffing
09.2019 - 12.2022
- Sorted and distributed mail efficiently to departments serving 1,000+ recipients per shift.
- Maintained accurate records and ensured timely delivery of sensitive documents.
- Supported administrative operations while maintaining confidentiality.
Passenger Assistant / Customer Service
Prospect
03.2018 - 10.2019
- Assisted elderly and disabled passengers with boarding, seating, and luggage support.
- Ensured safety compliance and provided accurate route and schedule information.
- Maintained professionalism and customer service excellence under pressure.
Sales Representative
MetroPCS
01.2018 - 09.2019
- Provided product education and solutions to meet customer needs and sales goals.
- Maintained customer accounts, processed documentation, and supported service inquiries.
- Built long-term customer relationships through professional communication and service.
Cashier / Sales Associate
Kim's Convenience Store
07.2015 - 11.2017
- Managed cash handling, inventory, customer service, and daily operations.
- Trained staff, scheduled shifts, and maintained store organization.
- Reduced stock shortages through effective inventory control and ordering practices.
Education
High School Diploma -
Linden-Kildare High School
Linden, TXSkills
- Remote Customer Support
- Tax Preparation & Compliance
- Call Center Operations
- Data Entry & Documentation
- Problem Solving
- Multitasking
- Time Management
- Microsoft Office
- CRM Systems
- Confidentiality & Compliance
- Child Supervision
- Classroom Support
- Behavior Guidance
- Emotional Development
- Safety & Compliance
- Parent Communication
- Team Collaboration
Volunteer Experience
Volunteer, Children's Program, George Herbert Walker Bush Elementary School, Present, Assisted teachers with classroom activities, transitions, and daily routines., Supervised children to ensure safety, positive behavior, and emotional well-being., Supported small-group instruction, learning games, and developmental activities., Encouraged positive social skills, cooperation, and respectful behavior among students., Maintained clean, organized, and welcoming classroom environments in compliance with school safety standards., Communicated effectively with staff regarding student needs, behavior, and progress.
Timeline
Customer Service Representative
Foundever
06.2023 - 01.2025
Cashier / Cook
QuikTrip
03.2023 - 08.2024
Tax Professional
01.2023 - 01.2026
Package Handler
FedEx Ground
12.2022 - 04.2023
Mailroom Clerk
CornerStone Staffing
09.2019 - 12.2022
Passenger Assistant / Customer Service
Prospect
03.2018 - 10.2019
Sales Representative
MetroPCS
01.2018 - 09.2019
Cashier / Sales Associate
Kim's Convenience Store
07.2015 - 11.2017
High School Diploma -
Linden-Kildare High School