Jennifer Rigterink
GoTo Foods / McAlister’s Deli
Haslett,Michigan
32
years of professional experience
Results-driven restaurant and franchise operations leader with over 30 years of experience in the quick-service and fast-casual restaurant industry. Proven track record of driving operational excellence, improving profitability, developing high-performing teams, and growing business performance across multiple locations. Extensive experience in restaurant management, franchise support, financial performance, labor and food cost management, and customer experience initiatives.
Work History
Franchise Performance Leader
4 Years 6 Months- Support franchise partners in achieving operational and financial performance goals.
- Analyze business metrics and implement strategies to improve sales, profitability, and guest satisfaction.
- Coach and develop franchise leadership teams to drive operational excellence.
- Monitor compliance with brand standards and operational best practices.
- Collaborate with franchise owners to identify growth opportunities and improve overall business performance.
Area Director
2 Years- Oversaw operations for multiple restaurant locations.
- Led restaurant management teams to achieve sales, profitability, and customer service goals.
- Managed staffing, training, and performance development initiatives.
- Ensured operational consistency and adherence to company standards.
General Manager
9 Years- Directed all aspects of restaurant operations, including financial performance, staffing, training, and guest satisfaction.
- Consistently managed food and labor costs while maintaining high operational standards.
- Developed and mentored team members into leadership positions.
General Manager
5 Years- Managed daily restaurant operations and financial performance.
- Led recruitment, training, and development of team members.
- Maintained high standards for food quality, safety, and customer service.
General Manager
5 Years- Oversaw restaurant operations, staffing, inventory control, and customer experience.
- Achieved operational and financial objectives through effective team leadership and business management.
General Manager
6 Years- Managed all restaurant operations, including staffing, scheduling, training, and profitability.
- Focused on operational efficiency, customer satisfaction, and team development.
Education
High School Diploma
Completed coursework toward college studies
Skills
Restaurant Operations Management
Franchise Performance & Support
Team Leadership & Development
Customer Service Excellence
Profit & Loss Management
Food Cost Management
Labor Management
Business Growth Strategies
Problem Solving
Microsoft Office Suite
Microsoft Excel
Performance Coaching
Multi-Unit Operations
Additional Qualifications
- Extensive experience leading restaurant and franchise operations
- Strong analytical and financial management skills
- Proven ability to drive sales growth and improve profitability
- Skilled in building, coaching, and retaining high-performing teams
- Dedicated to delivering exceptional guest experiences and operational excellence
Timeline
Franchise Performance Leader
GoTo Foods / McAlister’s Deli
01.2022 - CurrentRead More
Area Director
McAlister’s Deli
01.2020 - 01.2022Read More
General Manager
McAlister’s Deli
01.2011 - 01.2020Read More
General Manager
Chipotle Mexican Grill
01.2006 - 01.2011Read More
General Manager
Panera Bread
01.2001 - 01.2006Read More
General Manager
Taco Bell
01.1995 - 01.2001Read More
Lansing Community College (LCC)
Read More
Haslett High School
High School Diploma
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