Ivelisses Martinez
Maple Heights,OH
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a rapid learning curve for new skills. Committed to utilizing these strengths to enhance team performance and support organizational growth.
Overview
11
11
years of professional experience
Work History
Restaurant Leader
Raising Canes
12.2020 - Current
- Managed financial aspects of the restaurant, including budgeting, forecasting, and controlling costs to maximize profitability.
- Cultivated a positive work environment by promoting open communication and fostering teamwork among staff members.
- Introduced effective staff scheduling practices that balanced coverage needs with employee availability while minimizing labor costs.
- Developed comprehensive employee training programs, resulting in a knowledgeable and skilled workforce.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
McDonald's
09.2013 - 12.2020
- Set expectations for my team and store everyday.
- Training new people
- Hiring employees
- Scheduling
- Develop crew and managers
- Focus on leadership
- Ability to deal with changes effectively
Home Health Aide
Nationwide Health Care
11.2015 - 08.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
Billing And Coding -
Instituto De Banca Y Comercio
Puerto Rico08.2012
High School Diploma -
Loaiza Cordero Del Rosario
Yauco, Puerto Rico05.2008
Skills
- Restaurant operations management
- Recruitment
- Labor and food cost control
- Staff scheduling
- Staff management
- Restaurant promotion management
- Customer loyalty
- Supervisory skills
- Passion for customer satisfaction
- Complaint resolution
- Customer engagement
- Shift management
- Stable work history
- Customer-oriented
- Inventory control and record keeping
- Team management
- Adaptable
Skills
- Bilingual Spanish and English
Languages
Spanish
Professional
Timeline
Restaurant Leader
Raising Canes
12.2020 - Current
Home Health Aide
Nationwide Health Care
11.2015 - 08.2019
General Manager
McDonald's
09.2013 - 12.2020
Billing And Coding -
Instituto De Banca Y Comercio
High School Diploma -
Loaiza Cordero Del Rosario
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