Barbara Amlett
Raising Cane's Restaurants
NEWBURGH,IN
39
years of professional experience
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Work History
Restaurant Leader
8 Years 2 Months- Streamlined daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored staff on operational procedures and company standards.
- Implemented inventory management practices to reduce waste and optimize supply chains.
- Stayed strong toward the training programs that improved employee retention and performance metrics.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Worked with marketing team for special events, promotions, and community outreach efforts to boost brand visibility.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cracker Barrel
16 Years 3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed and implemented comprehensive business plans aligned with organizational goals.
- Oversaw budget management, ensuring alignment with financial targets and resource allocation strategies.
- Evaluated team performance metrics to identify areas for improvement and implement actionable plans.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs. By having contests to drive sales.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
General Manager
4 Years 7 Months- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Overseen scheduling to ensure that all labor cost were profitable.
- Ensured that Food Cost and Supplies were to company standards.
- Held contests between other neighboring LJS's to see who had cleanest restaurant.
- Maximized operational excellence mentoring personnel on management principles and company procedures
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
9 Years 3 Months- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Conducted inventory management to ensure adequate stock levels and minimize waste.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Guernsey Noble Career Center Certificate - Data Accounting
- Honor Roll both years of enrollment
- Awarded fastest typer in class setting
- Relevant Coursework: Data processing & Payroll and budgeting
- GPA 4.0
- Extracurricular Activities: Future Leaders of America. Was interviewed for a Future Professionals of Cambridge, OH
High School Diploma
- Honor Roll all semsters
- 3.5 GPA
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Passion for customer satisfaction
Point of sale (POS) system operation
Customer-oriented
Shift management
Staff scheduling
Supervisory skills
Schedule coordination
Conflict resolution techniques
Reservation handling
Pre-shift walk-through
Kitchen equipment operation and maintenance
Promotions planning
Order delivery practices
Restaurant promotion management
Purchasing and cost control
Restaurant operations management
Training and onboarding
Coaching and mentoring
Scheduling staff
Critical thinking
Collaboration and teamwork
Interests
Animal Care
Playing Sports
Strategy Games
Playing pool have a strong knowledge of the game and was APA state champion
Crafting and DIY Projects
Timeline
Restaurant Leader
Raising Cane's Restaurants
07.2018 - CurrentRead More
Cracker Barrel
Cracker Barrell Old Country Store
07.2001 - 10.2017Read More
General Manager
Long John Silver's
12.1996 - 07.2001Read More
Assistant Manager
McDonald's Restaurant
09.1987 - 12.1996Read More
Mid-East Career And Technology Centers
Guernsey Noble Career Center Certificate from Data Accounting
Read More
Cambridge High School
High School Diploma
Read More