Michael Argueta
Spring,TX
Summary
Dynamic Restaurant Leader with extensive experience at Raising Cane's Chicken Fingers, excelling in team management and customer engagement. Achieved a 20% increase in sales through strategic marketing and exceptional complaint resolution. Proven ability to mentor staff and drive operational efficiency while maintaining high standards of service and health compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Leader
Raising Canes Chicken Fingers
09.2023 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Completed Orientation for New Hires
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Dealt with Customer Complaints to ensure every Customer was taken care of.
- Brand Ambassador
- Building up Cultural Aspect with Crew and Management Team to help lower turnover and build up retention
- Marketing - Always looking for the best ROI and building up great partnerships
- Managed P&L and driving profitability to the bottom line. Manged COGs
- Managed labor through schedules/ staffing levels for the business needs.
- Conducted performance reviews for staff to help them understand where their performance outliers were and came up with Performance plans to help build improvement.
- Growing sales and repeated Customers by 20% with struggling restaurants.
- Performed Audits to make sure that Restaurants were running to Company Standards.
- Reconciled cash and credit card transactions to maintain accurate records.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Assistant Restaurant Leader
Raising Canes Chicken Fingers
08.2022 - 08.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Interviewed and Hired staff for Restaurant Needs.
- Performed Audits on Restaurant to ensure that performance was to the highest standard.
- Completed Restaurant Schedules to ensure shifts were staffed to the business needs. Built Training schedules as well.
- Coached and provided feedback to Crew and Management Team.
- Managed labor through schedule building and on shift labor management.
- Complete New Hire Orientation.
- Developed Advanced Crew in leadership positions.
- Driving the Restaurants Culture and spreading passion amongst staff.
- Maintained Communication between Management team and Crew.
- Certified Training Manager who trained many Salary Leaders who are still with the company.
Restaurant Manager
Raising Cane's Chicken Fingers
05.2019 - 07.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coaching Standards while on shift.
- Maintained cleanliness through our Restaurant Image Program and developing others to be more detailed.
- Counted tills with CMs
- Held Accountability on shift
- Set the expectations in the beginning of the shift to ensure the best results!
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Trained Managers in Training for other locations at a Certified Training Restaurant.
- Trained Teams by supporting New Restaurant Openings in different markets- California/Colorado/Vegas/Texas
Restaurant Crew Member
Raising Cane's Chicken Fingers
12.2016 - 05.2019
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Bird Specialist- a Kitchen Manager who oversees waste/Speed of Service and Communication.
- NRO Trainer who trained up to 4 people in positions at New Restaurant Openings. Traveled to different states to help support growth at Raising Cane's.
- Multi-tasking in multiple zones.
- Putting the Customer as top priority.
- Supported the Restaurant Image Program by cleaning and helping create frequencies in the restaurant.
Education
GED -
San Jacinto College
Pasadena, TXSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Operations management
- Shift management
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Anticipating problems
- Investigating complaints
- Health code compliance
- Critical thinking
- Cost controls
- Coaching and mentoring
- Delegating assignments and tasks
- Team leadership
- Customer retention
- Honed marketing skills
- Recruitment and hiring
- Relationship building
Accomplishments
- Working for a Company for 8 years and starting from the Crewmember position and working my way to a Restaurant Leader Position.
- Purchasing my first home.
- Purchasing 2 new vehicles.
Certification
- Food Handlers Certification
- Automotive Technician Certification
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Leader
Raising Canes Chicken Fingers
09.2023 - 03.2025
Assistant Restaurant Leader
Raising Canes Chicken Fingers
08.2022 - 08.2023
Restaurant Manager
Raising Cane's Chicken Fingers
05.2019 - 07.2022
Restaurant Crew Member
Raising Cane's Chicken Fingers
12.2016 - 05.2019
GED -
San Jacinto College
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