Summary
Overview
Work History
Education
Skills
Development Sessions
Timeline
Generic

Cristina Azua

Harlingen,TX

Summary

Professional with winning attitude and a strong desire to deliver exceptional guest experience. Committed on upholding company expectations and elevating service standards. Experience restaurant leader with 14 years overseeing high-traffic establishments. Skilled at managing large, diverse teams and service personnel. Capable of taking responsibility of various aspects, including back-office operations to dining room performance.

Overview

23
23
years of professional experience

Work History

Restaurant Leader

McDonald's REE & JRE
La Feria, Texas
06.2006 - Current
  • Restaurant leader 2011-present
  • Collaborated with local businesses and schools to create mutually beneficial partnerships.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Provided coaching to team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Develop Management staff for location and fostered a strong connection with team to support the organization beyond individual stores.
  • Implement strategize and conduct research to optimize sales, including the induction of outside cashier.
  • Achieving sales breaking results at Alamo becoming the first store to hit $6 Million and $7 Million.
  • Achieved the Ray Kroc Award for Excellence in Restaurant Management.
  • Dual Unit Manager 2016-2019
  • Restaurant Leader to my primary location.
  • Conducted regular visits to secondary location supervised and trained staff in customer service, food handling, safety protocols, food cost, labor and restaurant development.
  • Assisted in the completion of proformas.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Supervised dining room staff to ensure service levels and support guest needs.
  • Financial analysis and improvement
  • Conducted a thorough analysis of financial statements to identify areas of improvement or cost savings opportunities.

Awards Achieved

Ray Kroc 2023

Building the business 2023

Building the business 2020

People first 2017

Top profit 2014

Green & Growing 2012

Migrant Worker

Migrant worker
, MI
06.2002 - 08.2006
  • Worked hard to learn required tasks quickly to maximize performance.
  • Assisted in inventory, ensuring stock levels met demand without excess.
  • Inspected outgoing shipments for accuracy before dispatching from warehouse.
  • Built and maintained working relationships with peers and upper management.
  • Collaborated with team members to achieve project milestones within set deadlines.

Education

Hamburger University
Chicago, IL
02-2011

High School Diploma -

Harlingen South
Harlingen, TX
05-2009

BSM, ASM, Capstone, Leadership Transition, PLX -

REE INC
La Feria

Skills

  • Shift leadership development
  • Restaurant operations management
  • Conflict Resolution Techniques
  • Recruitment
  • Staffing and staff scheduling
  • Customer engagement
  • Labor and food cost control
  • Passion for customer satisfaction
  • Team motivation and team building
  • Performance and wage management
  • Operations management
  • Performance improvement
  • Bilingual and proficient in both English and Spanish
  • OTP 2
  • Advanced networking and research skills through all resources available
  • Exceptional understanding of PACE portal and execution of standard
  • Strong planning and organizational skills ( focusing on the big rocks)

Development Sessions

  • Hosted RLAP and GMATS to assist organizations growth.

Timeline

Restaurant Leader

McDonald's REE & JRE
06.2006 - Current

Migrant Worker

Migrant worker
06.2002 - 08.2006

Hamburger University

High School Diploma -

Harlingen South

BSM, ASM, Capstone, Leadership Transition, PLX -

REE INC
Cristina Azua