Jennifer Riley
Avon Lake,OH
Summary
Former Insurance Agent with excellent sales and communication skills. Enhanced abilities in processing paperwork quickly and providing friendly service. Offers working knowledge of state coverage requirements and limitations. Mathematical background and quick learner.
Overview
6
6
years of professional experience
Work History
TEAM Trainer
Cleveland Cavaliers / Cleveland Browns
Cleveland , Ohio
09.2011 - 01.2014
- Created and deployed successful strategies to mitigate risk of DRAM shop lawsuits.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize performance.
- Analyzed company training methods and made adjustments to rectify issues.
- Successfully taught and tested over 200 food service and security employees according to strict company guidelines to become certified.
Insurance Agent
Leverity
Beachwood, Ohio
09.2011 - 01.2013
- Sold auto, home and other various insurance products to individuals and businesses using consultative selling techniques.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Math Tutor Volunteer
Cleveland Metropolitan School District
Cleveland , Ohio
08.2010 - 05.2012
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Worked with students after school to provide educational support.
Math Teacher Assistant
Cuyahoga County Juvenile Detention Center
Cleveland , Ohio
08.2010 - 05.2011
- Taught all ages, including high school level
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems provided unique lessons that were demographic specific.
- Enforced rules and instructions to maintain discipline.
- Learned new skills for daily tasks to improve efficiency and productivity.
Restaurant Manager
Imperial Dragon
Mentor, OH
1997 - 2021
- Full time employee through 2010, then as needed for over 10 years
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
BBA - Business Administration And Management
Cleveland State University
Cleveland, OHNo Degree - Mathematics Teacher Education
Cleveland State University
Cleveland, OHSkills
- Compliance standards
- Performance monitoring
- Course development
- Sales expertise
- Client needs analysis
- Claims reporting systems
- Post-secondary education
- Multitasking Abilities
Timeline
TEAM Trainer
Cleveland Cavaliers / Cleveland Browns
09.2011 - 01.2014
Insurance Agent
Leverity
09.2011 - 01.2013
Math Tutor Volunteer
Cleveland Metropolitan School District
08.2010 - 05.2012
Math Teacher Assistant
Cuyahoga County Juvenile Detention Center
08.2010 - 05.2011
BBA - Business Administration And Management
Cleveland State University
No Degree - Mathematics Teacher Education
Cleveland State University
Restaurant Manager
Imperial Dragon
1997 - 2021
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