Jennifer Riley
West Point
Summary
Reliable employee with extensive background in management, operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Food and Beverage Assistant Manager
Snowbasin Ski Resort
Huntsville
11.2023 - 03.2024
- Supervised and trained staff in food and beverage service standards, procedures and regulations.
- Provided feedback to kitchen staff on customer preferences and suggestions.
- Ensured that all guests received prompt attention and excellent service in a professional manner.
- Resolved customer complaints promptly, efficiently, courteously and professionally.
- Coordinated with other departments such as housekeeping or maintenance to ensure smooth operation of the restaurant.
- Ensured adherence to safety guidelines related to handling hazardous materials and equipment used in food production.
- Maintained a clean working environment by delegating cleaning tasks among team members according to their job descriptions.
Guest Services/Bag Check/Lost and Found
Snowbasin Ski Resort
Huntsville
07.2022 - 07.2023
- Maintained accurate records of visitor data including contact details, payment information and which items belonged to them.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently.
Cashier
Smith's Marketplace
West Point
04.1999 - 05.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Floral Manager
Smith's Food and Drug
Farmington
03.2010 - 07.2012
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Set up colorful and inspiring store displays and arrangements.
- Developed and implemented floral department policies and procedures.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Designed unique displays for holidays or special occasions that increased sales volume significantly.
Wall Deli Manager
Smith's Food and Drug
Ogden
01.2007 - 03.2010
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Rotated and faced product displays for optimal visual appeal.
- Assisted customers in locating desired items within the store.
Customer Service Manager
Smith's Food & Drug Stores
Layton
01.1997 - 01.2007
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
Some College (No Degree) -
Weber State University
Ogden, UTSkills
- Cash Handling
- Customer Service
- POS Systems
- Pricing and Markdowns
- Detail-Oriented
- Problem-Solving
- Cash Register Operations
- Cooperative Attitude
- Customer Relations
- Honest and Dependable
- Cash Drawer Balancing
- Issue Resolution
- Ordering and Stocking
- Customer Assistance
- Employee Supervision
- Adaptability and Flexibility
Timeline
Food and Beverage Assistant Manager
Snowbasin Ski Resort
11.2023 - 03.2024
Guest Services/Bag Check/Lost and Found
Snowbasin Ski Resort
07.2022 - 07.2023
Floral Manager
Smith's Food and Drug
03.2010 - 07.2012
Wall Deli Manager
Smith's Food and Drug
01.2007 - 03.2010
Cashier
Smith's Marketplace
04.1999 - 05.2022
Customer Service Manager
Smith's Food & Drug Stores
01.1997 - 01.2007
Some College (No Degree) -
Weber State University