Jennifer Rios
Lubbock,TX
Summary
Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing 13 years of experience in instruction and program development. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
14
14
years of professional experience
Work History
Material Handler
Oreily's Auto Parts
03.2023 - Current
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
Driver, Warehouse Orders
Oreily's Auto Parts
03.2023 - Current
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Inspected load security and checked for damages.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Package Handler
Oreily's Auto Parts
03.2023 - Current
- Maintained clean, orderly work environment free of hazards.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Training and Qualification Coordinator
Shearers Foods
01.2022 - 03.2023
- Supported onboarding of new employees by hosting orientation sessions.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Organized handbook and course documentation for participants.
- Prepared custom training course materials and presentations for corporate training.
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Established and provided appropriate instructional materials and training outlines for management-level implementation.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Prepared reports to track employee progress and recruitment needs for future training.
- Mentored team members to succeed and advance within department and company.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Presented training information via role playing, simulations and team exercises.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
Production Coordinator
Shearers Foods
01.2019 - 12.2021
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
- Documented current and ideal practices and used post-completion audits to drive compliance.
- Entered information into system to update status reports.
- Suggested efficient manufacturing methods to improve production.
- Conferred with department supervisors to determine status of assigned projects.
- Delivered on-time production jobs by allocating projects to teams of 60 staff.
- Organized order information to prepare for production of Food products.
- Coordinated with supervisor in assigning work to meet on-time production and quality goals.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Assisted production schedulers in forecast and inventory for upcoming demand fluctuations and prevented material shortages and production downtime.
- Coordinated with production lines and created schedules to meet promised delivery.
- Assisted teams with data gathering and analysis to support operational decisions.
- Investigated, provided and submitted information to quality department about special incidents, events and complaints.
Machine Operator
Shearers Foods
01.2012 - 12.2018
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Verified production orders prior to starting set-up.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Prepared machine for production processes by equipping with required tools and parts.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Monitored and observed production line to watch for pile-ups and jams.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Lubricated parts and performed minor maintenance to improve machine function.
- Operated forklift to place finished products on skids and transport to warehouse.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Used daily system logs to document production information, discussing issues with management.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Produced quality products by palletizing, packaging and assembling finished items.
- Hand-assembled needed parts with bolts and screws.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Monitored production line, watching for pile-ups or jams.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Set up and operated production machinery according to specific standards and protocols of company.
Packer
Shearers Foods
07.2010 - 12.2011
- Assembled customer orders from stock and packed items in boxes.
- Assembled cartons, crates and containers to prepare for shipping.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Arranged items on pallets according to size and weight.
- Assisted in line changeovers and returned raw material to stock.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Trained new employees regarding warehouse procedures and standards.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Verified labels for appropriate order numbers and item specifications.
- Notified team leader of product discrepancies and equipment malfunctions.
- Weighed or counted items for distribution to conform to company standards.
- Reported safety or workflow concerns to leadership for further investigation.
- Tracked inventories and input equipment counts into warehouse databases.
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Marked and labeled containers, container tags or products using marking tools.
- Loaded materials and products into package processing equipment.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Staged loaded pallets with hand truck for fork truck pick-up.
- Recorded product, packaging and order information on forms and records.
- Obtained, moved and sorted products and materials.
- Examined and inspected containers, materials or products to meet quality specifications.
Education
Bachelor Of Social Work - Social Work
Grand Canyon University
Phoenix, AZHigh School Diploma -
Estacado High School
Lubbock, TX06.2008
Skills
- Training Program Design
- Virtual Learning Management
- Fee and Expense Estimation
- Instructor Selection
- Leadership Development
Timeline
Material Handler
Oreily's Auto Parts
03.2023 - Current
Driver, Warehouse Orders
Oreily's Auto Parts
03.2023 - Current
Package Handler
Oreily's Auto Parts
03.2023 - Current
Training and Qualification Coordinator
Shearers Foods
01.2022 - 03.2023
Production Coordinator
Shearers Foods
01.2019 - 12.2021
Machine Operator
Shearers Foods
01.2012 - 12.2018
Packer
Shearers Foods
07.2010 - 12.2011
High School Diploma -
Estacado High School
Bachelor Of Social Work - Social Work
Grand Canyon University