Jennifer Rivas
Gilbert,AZ
Overview
19
19
years of professional experience
Work History
Homeless Outreach Specialist
City Of Tempe
04.2023 - Current
- Offered personalized support to individuals needing housing and community services, helping connect each with available resources.
- Recorded, transcribed and maintained confidential client information into Homeless Management Informational System.
- Maintained positive relationships with community resources that benefit client's well-being and future independency plans.
- Assess candidates for shelter and/or community resources that provide safety and shelter.
- Manage case load of 15-20 people in shelter to gain income and housing.
Senior Administrative Assistant
Chandler School District
03.2022 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
High Needs Case Manager
La Frontera/Empact
03.2021 - 02.2022
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources and educational programs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed court case load of 30 families.
Protective Services Worker
County Of San Diego Health & Human Services Agency
07.2005 - 11.2020
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Master of Science - Psychology
University of Phoenix
San Diego, CA08.2009
Bachelor of Science - Human Services
University of Phoenix
San Diego, CA09.2007
Timeline
Homeless Outreach Specialist
City Of Tempe
04.2023 - Current
Senior Administrative Assistant
Chandler School District
03.2022 - Current
High Needs Case Manager
La Frontera/Empact
03.2021 - 02.2022
Protective Services Worker
County Of San Diego Health & Human Services Agency
07.2005 - 11.2020
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix
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