Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rivas

North Grafton,MA

Summary

Accomplished Supervisor at Bjs Wholesales Club, adept in merchandise handling and fostering team efficiency. Leveraged strong leadership and problem-solving skills to enhance customer satisfaction and streamline operations. Proficient in Microsoft Excel and relationship building, consistently achieving goals and mentoring teams for peak performance.

Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.

Overview

7
7
years of professional experience

Work History

Overnight Stocker and Receiver

Amazon
02.2020 - Current
  • Improved store efficiency by accurately stocking shelves and maintaining product organization
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Utilized computer systems to manage and track inventory.

Supervisor

Bjs Wholesales Club
05.2018 - 10.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Directed and coordinated front-line operations to ensure seamless workflow and team efficiency.

Cashier

Bjs Wholesales Club
12.2017 - 10.2019


  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Criminal Justice

North Shore Community College
Lynn, MA

High School Diploma -

Revere High School
Revere, MA
06.2020

Skills

  • Merchandise handling
  • Stock replenishment
  • Shipping and receiving
  • Order picking
  • Loading and unloading
  • Punctual and reliable
  • US Driver's license
  • Self-motivated and independent
  • Verbal and written communication
  • Relationship building
  • Data entry
  • Task prioritization
  • Product knowledge
  • Computer skills
  • Fast typing speed
  • Microsoft office expertise
  • Error correction
  • Data input
  • Excel formulas
  • Microsoft Excel
  • Microsoft office
  • Fast learner
  • Microsoft Access

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Overnight Stocker and Receiver

Amazon
02.2020 - Current

Supervisor

Bjs Wholesales Club
05.2018 - 10.2019

Cashier

Bjs Wholesales Club
12.2017 - 10.2019

Criminal Justice

North Shore Community College

High School Diploma -

Revere High School

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Jennifer Rivas