Jennifer Rivera
Deltona,FL
Summary
Knowledgeable Healthcare professional with significant background in radiology, pharmacy, and leadership positions. Seeking to leverage these skills in a new position and prepared to make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
Work History
Radiologic Technologist
Southeast X-ray, Inc.
08.2020 - Current
- Enhanced veteran experience with compassionate communication and meticulous attention to detail during examinations.
- Assisted in training new hires on department policies, procedures, equipment usage, and best practices for patient care.
- Operated radiologic equipment to produce diagnostic images.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
- Facilitated positive care experience for our veteran patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Maintained and calibrated radiologic equipment to ensure operational excellence and reliability.
Senior Supervisor
Express Scripts Inc
04.2014 - 07.2017
- Managed a team of fifteen employees, assisting patients with applying for our internal Financial Assistance Program and Patient Assistance programs through the drug manufacturer's.
- Review and approval of applications for patients who were seeking assistance in paying for their co-pays, deductibles, and out of pockets costs; related to their pharmacy benefits.
- Review and approval of applications for patients seeking free drug assistance through the manufacturer.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired, trained staff and provided ongoing feedback.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
Supervisor
Express Scripts Inc
04.2013 - 04.2014
- Managed a team of employees who assisted patients with applying for our internal financial assistance program and patient assistance programs through the drug manufacturers.
- Reviewed and approved applications for patients seeking financial assistance in paying for their co-pays, deductibles, and out of pocket costs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Associate of Science - Radiologic Technology
Keiser University
Daytona Beach, FL10-2019
Skills
- CPR/AED
- Diagnostic imaging services
- Radiation safety
- PACS operation and PACS system proficiency
- Vitals
- Proficient in Microsoft Office applications
Timeline
Radiologic Technologist
Southeast X-ray, Inc.
08.2020 - Current
Senior Supervisor
Express Scripts Inc
04.2014 - 07.2017
Supervisor
Express Scripts Inc
04.2013 - 04.2014
Associate of Science - Radiologic Technology
Keiser University
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