JENNIFER ROADRUCK
Summary
Professional with experience in guiding individuals through recovery processes. Skilled in motivational interviewing, crisis intervention, and personalized care planning. Strong focus on team collaboration and achieving results. Flexible and dependable, adapting to changing needs while fostering supportive environment. Highly capable in building trust and rapport with clients, ensuring effective communication and progress.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Peer Recovery Coach
Restored Life Continuum of Care
09.2023 - 02.2025
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
Peer Recovery Coach
Turning Point SOC
02.2022 - 09.2023
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Testified in court regarding client behavior, treatment goals and progress.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Developed and implemented individualized treatment plans.
BHT
Applegate Recovery
08.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Behavioral Health Technician
First City Recovery Center
08.2021 - 10.2021
- Observed and tracked client behavior and treatment responses
- Conducted client rounds to check on the residents every 15 to 30 minutes
- Was able to identify people who were under the influence of drugs or alcohol, as well as the typical behaviors associated with each
- Completed incident documentation and forwarded it to the appropriate personnel for review
- Helped clients transition smoothly by encouraging and reassuring them throughout the process
- Kept track of each patient on a daily basis
- Took vital signs and monitored them, as well as administering medications and managing patient behavior
- Provided treatment consent forms to patients and documented them in their medical records
- Kept the facility clean, performed basic maintenance, and restocked supplies to support program needs
- Searched residents' belongings prior to and during stays
- Performed client intake procedures in accordance with internal standards for all new admissions
- Intervened, including with clients who wanted to leave against medical advice (AMA) when necessary
- Made certain that clients and their families were treated with dignity and respect
- Was responsible for preparing and submitting daily client reports to management
Business Manager
Keller Construction
02.2021 - 04.2021
- Was in charge of executive administration to ensure that deadlines were met
- Support teams by proving estimates, managing workload, and assigning subject matter experts
- Guided negotiation and preparation of all business and client contracts
- Designed website and social media platforms
Customer Service Representative
Papa John's Pizza
02.2016 - 06.2016
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
Customer Service Representative
Pizza Hut
11.2014 - 05.2015
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
- Collected money, made change and counted out register at end of shift
- Cleaned counters and common areas to minimize spread of germs
- Provided items requested by customers, including sauces and drink refills
- Entered customer food orders into computer system
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
Cashier
Rural King
04.2014 - 10.2014
- Assisted with purchases, locating items and signing up for rewards programs
- Operated cash register, collected payments and provided accurate change
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Scanned customer purchases, supporting transactions to streamline sales process
- Worked closely with front end staff to assist customers and maintain satisfaction levels
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times
Education
High School Diploma -
Kokomo High School
Kokomo, IN01.2000
Skills
- Customer retention
- Project management
- Compensation/benefits administration
- Schedule management
- Sound judgment
- Relationship development
- Organization
- Adept at conflict resolution
- Problem resolution
- Culturally sensitive
- Communications
- Documentation skills
- Activity monitoring
- Customer service
- Supervision
- Public speaking ability
- Substance abuse experience
- Resource referrals
- Self-care techniques
- Professional ethics
- Relapse prevention
- Client advocacy
- Goal setting
- Patient Case Management
- Case management understanding
- Case management
- Motivational interviewing
- Resource navigation
- Treatment goals
- Coaching techniques
- Boundary setting
- Substance abuse
- Peer support
- Client relationship building
Outreach Volunteer Work
- Helping Our Homies, Helped start this outreach program. We cook and serve food to the homeless. We connect with people in the streets and help them get the things they need. We help connect them to resources to get help with mental health, addiction, housing or anything else they may be struggling with.
- Narcan Training, Registered with the state to train people on how to use narcan, and distribute.
- Angel Walk 2021, Guest Speaker
Certification
- Medication-Assisted Treatment Specialist (MATS) – Substance Abuse and Mental Health Services Administration.
- CPRC - ICAADA 8/24
Timeline
Peer Recovery Coach
Restored Life Continuum of Care
09.2023 - 02.2025
Peer Recovery Coach
Turning Point SOC
02.2022 - 09.2023
BHT
Applegate Recovery
08.2021 - 02.2022
Behavioral Health Technician
First City Recovery Center
08.2021 - 10.2021
Business Manager
Keller Construction
02.2021 - 04.2021
Customer Service Representative
Papa John's Pizza
02.2016 - 06.2016
Customer Service Representative
Pizza Hut
11.2014 - 05.2015
Cashier
Rural King
04.2014 - 10.2014
High School Diploma -
Kokomo High School
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