Jennifer Robbins
Wilmington
Summary
Client Success Manager with over ten years of experience in strategic planning and process optimization, excelling in cross-functional collaboration and relationship building. Demonstrates a strong ability to enhance client engagement and satisfaction through innovative strategies and data analysis. Passionate about mentoring teams and fostering interdisciplinary projects to drive client loyalty and organizational success.
Overview
19
19
years of professional experience
Work History
SECONDARY EDUCATOR
New Hanover County Schools and Beacon Education
Wilmington, NC
08.2013 - Current
- Guided students in academic and personal growth, providing mentorship and support while implementing academic strategies.
- Utilized data-driven insights to refine teaching strategies, resulting in improved student comprehension.
- Analyzed student performance data to identify trends and inform strategic educational interventions, enhancing learning experiences.
- Coordinated with fellow educators to develop cross-curricular projects, enriching student education through interdisciplinary approaches.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
CLIENT SUCCESS MANAGER
Live Oak Bank
Wilmington, NC
05.2024 - 11.2024
- Fostered client relations, driving significant strategic solutions in customer satisfaction and retention through innovative engagement practices.
- Developed and implemented strategies for improved client onboarding processes.
- Directed a high-performing team, enhancing client communication and resolving issues efficiently to maintain strong client partnerships.
- Facilitated cross-departmental collaboration to streamline processes, improving response times and client experience.
- Analyzed client feedback data to identify trends, implementing actionable insights that enhanced service delivery and client engagement.
DIRECTOR OF CLIENT RELATIONS
CallNet Corp.
Wilmington, NC
05.2007 - 12.2022
- Directed strategic initiatives, fostering strong client partnerships and driving consistent growth in customer retention.
- Facilitated cross-departmental projects to align client needs with company objectives, fostering teamwork and achieving unified goals.
- Spearheaded initiatives that optimized client feedback mechanisms, yielding substantial impact on service quality and client loyalty.
- Cultivated synergy across departments to streamline standard processes, improving efficiency and fostering a unified company culture.
Education
MASTERS IN BUSINESS ADMINISTRATION -
University of North Carolina
Wilmington, NC05.2024
MASTERS OF ARTS - TEACHING
University of North Carolina
Wilmington, NC05.2014
BACHELOR OF ART - ANTHROPOLOGY
University of North Carolina
Wilmington, NC05.2011
Skills
- Long-term strategic planning
- Efficiency enhancement
- Interdepartmental teamwork
- Effective relationship management
- Client relationship management
- Data Analysis
- Collaborative stakeholder relations
- Interdisciplinary Projects
- Team Leadership
- Mentorship
- Conflict Resolution
- Time Management,
- Negotiation
- Risk Assessment
- Project Management
- Quality Assurance
- Data Visualization
- Performance Metrics
- Emotional Intelligence Leadership
- Innovative solution development
- Agile Methodology
- Experience with Salesforce CRM
- Strategic solutions
- Curriculum development
Timeline
CLIENT SUCCESS MANAGER
Live Oak Bank
05.2024 - 11.2024
SECONDARY EDUCATOR
New Hanover County Schools and Beacon Education
08.2013 - Current
DIRECTOR OF CLIENT RELATIONS
CallNet Corp.
05.2007 - 12.2022
MASTERS OF ARTS - TEACHING
University of North Carolina
BACHELOR OF ART - ANTHROPOLOGY
University of North Carolina
MASTERS IN BUSINESS ADMINISTRATION -
University of North Carolina