Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Roberts

Talladega,AL

Summary

Dynamic IT Support Specialist with a proven track record at Associated Metalcast, excelling in technical troubleshooting and customer support. Expert in network diagnostics and hardware configuration, enhancing system performance and user satisfaction. Adept at staff training, fostering a collaborative environment to drive successful technology transitions and improve operational efficiency.

Overview

14
14
years of professional experience

Work History

IT Support Specialist

Associated Metalcast
10.2023 - Current
    • Diagnosed and troubleshot hardware, software and network issues.
    • Assisted with troubleshooting hardware and software issues for end-users.
    • Installed and configured operating systems and applications.
    • Responded to customer inquiries and provided technical assistance over phone and in person.
    • Maintained documentation of IT processes and user guides to improve knowledge sharing among team members.
    • Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
    • Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
    • Established user accounts, granting appropriate permissions based on role requirements within the organization.
    • Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
    • Improved customer satisfaction by providing timely and accurate IT support services.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Researched and identified solutions to technical problems.
    • Provided technical support for hardware and software issues, ensuring prompt resolution for end users.
    • Assisted in troubleshooting network connectivity problems, enhancing overall system performance.

IT/Electronics Technician

Alabama Institute For Deaf And Blind
08.2011 - 04.2023
  • Managed inventory of IT equipment and supplies, ensuring availability for timely repairs and upgrades.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, webcams, and VOIP phones.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Diagnosed and resolved hardware and software issues for end-users, enhancing system functionality.
  • Installed and maintained Fire and CCTV systems, ensuring optimal functionality and compliance with safety standards.
  • Conducted routine inspections and testing of fire alarm systems to guarantee reliability and effectiveness.
  • Collaborated with the other Electronic tech to troubleshoot and resolve technical issues in surveillance equipment.
  • Improved security by installing and maintaining CCTV systems in various educational buildings, dorms and 9 regional centers.
  • Serviced and Inspected all fire alarm systems for all 4 campuses and 9 regional centers.
  • Maintained NICET (National Institute for Certification in Engineering Technology) Level 1 Fire Alarm Certification.
  • Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
  • Contributed to a safe working environment by following established safety protocols during monthly fire drills.
  • Educated staff on proper fire alarm protocol of their fire alarm systems, leading to direct service calls and improved overall safety.
  • Performed annual inspections on fire and security alarm systems.
  • Collaborated with local fire departments to conduct regular testing of emergency communication systems, ensuring a prompt response during emergencies.
  • Diagnosed and resolved cable and satellite tv technical issues, enhancing customer satisfaction and service efficiency.
  • Scheduled service calls for repair and replacement of cable and satellite tv equipment.
  • Installed and repaired landline phone equipment.
  • Set up, programmed and maintained NEC and VOIP phone systems.
  • Provides flexible support across projects and responsibilities as necessary.

Education

Associate of Applied Science - Electronic Engineering

Gadsden State Community College
Oxford

Skills

  • Technical support
  • Microsoft outlook
  • Software installation
  • Network diagnostics
  • Access issue resolution
  • Security protocols
  • Verbal and written communication
  • Hardware troubleshooting
  • Troubleshooting network issues
  • Cabling infrastructure
  • Switches and routers
  • Cable termination

Timeline

IT Support Specialist

Associated Metalcast
10.2023 - Current

IT/Electronics Technician

Alabama Institute For Deaf And Blind
08.2011 - 04.2023

Associate of Applied Science - Electronic Engineering

Gadsden State Community College

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