Jennifer Roberts
Sparkle Janitorial Services
Nampa,ID
8
years of professional experience
Dynamic and dedicated professional with a background in patient care excellence from Gentech Dentist. Proven ability to enhance client satisfaction through effective communication and proactive problem-solving. Skilled in patient care, janitorial services and caring for children.
Work History
Commercial Janitorial Cleaner
1 Year- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
Dental Care Specialist
3 Years 7 Months- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Scheduling, cancelling and rescheduling appointments.
- Entering and calculating insurance for dental procedures.
- handling payments and running scheduled payments.
- Overseeing employees/coworkers while maintaining an organized work space.
- Answering and making phone calls.
- Taking dental X-rays with a radiology certification.
- Running and processing end of month data.
- Ordering supplies for business.
Lifeguard
2 Years 2 Months- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
Associate of Applied Science - Dental Assisting
- Honor Roll 2008
- Apollo College Scholarship Recipient
- 4.0 GPA
Skills
Oral hygiene education
Patient care excellence
Appointment scheduling
Sterilization
Radiology
Digital X-ray processing
Prophylaxis procedure
Janitorial services
Child care
Managing a safe environment
Timeline
Commercial Janitorial Cleaner
Sparkle Janitorial Services
04.2012 - 04.2013Read More
Dental Care Specialist
Gentech Dentist
02.2008 - 09.2011Read More
Lifeguard
Cross Creek Community Pool
06.2005 - 08.2007Read More
Apollo College
Associate of Applied Science from Dental Assisting
Read More