JENNIFER ROBINSON
Alexandria,VA
Summary
Healthcare-focused professional with 30+ years managing sensitive information and supporting operational continuity. Provides clear communication to resolve concerns while maintaining compliance standards. Brings strong relationship-building and problem-solving experience to HR-focused environments.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Dickson, TN - Waverly, TN - Alexandria, VA
10.1999 - Current
- Processed complex prescription claims through third-party insurance systems, resolved claim rejections and coverage issues, and used NCPDP claim processing and CoverMyMeds.
- Served as primary patient contact for prescription orders and insurance questions, communicating clearly and professionally.
- Entered and maintained patient and prescription records in pharmacy systems, including Connexus, Tasco, and MTM.
- Worked with physicians' offices to handle refills, clarify orders, and process new medication requests through provider communication portals and e-prescribing platforms.
- Verified medication dosages and prepared prescriptions according to safety, accuracy, and regulatory standards.
- Trained and mentored multiple pharmacy technicians in alignment with state regulations and licensure requirements.
- Supported team meetings focused on workflow bottlenecks, process improvements, and faster service turnaround times.
- Resolved customer service issues quickly, contributing to 98% patient satisfaction rating.
- Inventory maintenance in accordance with pharmacy operations.
Certified Pharmacy Technician
The Pharmacy
Hermitage, TN
07.1996 - 08.1999
- Prepared long-term care blister packs and supported patient safety through adherence to pharmacy standards.
- Coordinated medication records across 10+ long-term care facilities, enhancing support for patient care.
- Maintained accurate MAR documentation, ensuring compliance for patient charts across 10+ long-term care facilities.
- Processed third-party prescription claims and resolved billing issues to support timely medication access.
- Reviewed returned medications for expiration or damage and supported restocking and disposal per federal policy.
- Loaded and monitored robotic machines to label and dispense medicine into containers.
- Assisted pharmacists in preparation of intravenous admixtures, contributing to safe and effective patient treatment.
Education
Business Administration - Business Administration
Southern New Hampshire University
Manchester, NY06-2027
Associate in Science (A.S.) - General Studies with honors - Cum Laude
Nashville State Community College
TN05-2020
Skills
- Professional communication
- Conflict resolution
- Team collaboration
- Employee training
- Complex problem solving
- Time management
- Confidentiality compliance
- Process improvement
- Insurance processing
- Regulatory compliance
- Inventory management
- Patient support
- Fast-paced adaptability
- Medication preparation
Certification
- Certified Pharmacy Technician, PTCB - Certification #080103244782558 (Active)
- Registered Pharmacy Technician - Tennessee Board of Pharmacy - License #17625 (Active)
- Registered Pharmacy Technician - Virginia Board of Pharmacy - License #0230044513 (Active)
- Registered Pharmacy Technician - District of Columbia Board of Pharmacy - License #PT100005064 (Active)
- CPR Certified, Basic Life Support - Certification #024NAT4 (Active)
Awards
Market 149 Health & Wellness Associate of The Quarter - first recipient at Walmart Supercenter #390
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
10.1999 - Current
Certified Pharmacy Technician
The Pharmacy
07.1996 - 08.1999
Business Administration - Business Administration
Southern New Hampshire University
Associate in Science (A.S.) - General Studies with honors - Cum Laude
Nashville State Community College