Jennifer Rodriguez
San Bernardino,CA
Summary
Enthusiastic referral coordinator who is motivated to work with patients, families and care teams efficiently. I am friendly, adaptable and a collaborative professional who is successful at devising satisfying solutions to complex problems.
Overview
5
5
years of professional experience
Work History
Kaiser New Patient Coordinator
Marketplace Therapy
Riverside, CA
05.2021 - 04.2022
- Processing on average anywhere from 20-30 referrals daily.
- Checking and verifying eligibility and benefits the first 7 days of the new month to confirm that copays remain the same or to see if any deductible have been satisfied therefore changing the patient’s copay.
- Keeping communication with Kaiser via email regarding any questions for patients such as frequency for visits, contact info, and corrections that need to be made on referrals
- Faxing over progress notes, recertification notes, discharge summaries, and initial evaluation notes for Kaiser to be up to date on the progress made by the patient
- Contacting patients to schedule their appointments while keeping in mind frequency given by Kaiser or any special instructions for a start date.
- Learning the billing aspects of Kaiser specifically.
Referral Coordinator
Sun Medical Supply
10.2019 - 04.2021
- Answering calls and providing exceptional customer service to patients as well as doctors’ offices/insurance companies that call in on behalf of a patient.
- Selected by supervisor to train new hires on departmental processes and software
- Contact doctor’s office, and patients to obtain and verify necessary information to ship out durable medical equipment
- Manage and receive inventory our warehouse.
- Process an average of 20-30 referrals for new patients as well as coordinating delivery of the patients durable medical equipment products whether the item is drop shipped or arranging our technician to do a delivery.
- Coordinating our drivers routes and schedules as well as managing inventory to assure that the required products are in stock for delivery or shipment.
Cashier
Michael Kors
09.2019 - 12.2019
- Greeting and getting our guest through to check out while collecting customers information such as name, email, address, and phone number while ensuring their experience while shopping with us was exceptional
- Removing sensors from merchandise, wrapping and bagging items correctly.
Cashier
Home Depot
05.2019 - 10.2019
- Providing exceptional customer service while accurately scanning all items in the cart as well as being able to locate a SKU number in the POS system when no bar code is found on the item
- Making sure to remove all security tags from devices
- Signing up and assisting customers with making payments to their Home Depot Credit Card accounts
- Monitoring self-checkout and assisting customers when their identification card is needed to process the payment.
Sales associate/ cashier
Columbia Sportswear
11.2017 - 06.2019
- Being a cashier, my job was to provide exceptional customer service to our customers and making sure all their needs were met, all while efficiently scanning the merchandise and making sure no security sensors were left on the merchandise
- Signing up our customers for the rewards membership program where they receive email promotions and extra discounts
- Keeping my rate at over 80% for the week
- Drive sales and add on purchases by keeping the checkout lane well stocked and promoting our "item of the week"
- Greet and interact with customers coming into our store and assisting them with any needs or questions they have while also recovering the sales floor
- Contributed to loss prevention efforts while observing customer behavior and reporting signs of theft.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2016
Skills
- Customer service oriented
- Team collaborating
- Bilingual
- Appointment Scheduling
- Patient Confidentiality and Data Security
- Medical Terminology
- Payment Collection
- Articulate Communication
- Insurance Verification
- New Hire Training
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Kaiser New Patient Coordinator
Marketplace Therapy
05.2021 - 04.2022
Referral Coordinator
Sun Medical Supply
10.2019 - 04.2021
Cashier
Michael Kors
09.2019 - 12.2019
Cashier
Home Depot
05.2019 - 10.2019
Sales associate/ cashier
Columbia Sportswear
11.2017 - 06.2019
High School Diploma -
Yucaipa High School
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