Jennifer Rodriguez
Tampa,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Legal Rep
BayCare Health systems
04.2013 - Current
- The Patient Financial Representative II performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, Organizational and Special client billing, Workers comp claims and collections and customer service as well as legal responsibilities
- Performs other duties as assigned.
Financial Counselor
Florida Cancer Specialist
12.2012 - 03.2013
- Responsible for monitoring and collecting the financial responsibilities of our patients
- The Financial Counselor must keep patients' insurance benefits up to date in OncoEMR and Centricity and view the patients' services for diagnosis and insurance coverage appropriateness
- Also performs the daily tasks of Managed Care and Financial Counselor.
Patient Financial Service Rep
Moffitt Cancer Center at International Plaza
07.2011 - 12.2012
- Provides assistance to patient who need help with any business office function, to include customer service duties such as answering phone, pages, and helping walk-ins, billing issues, financial counseling, payment arrangements and settlements, insurance verification, assisting with outside resource programs, financial assistance applications-including direction on Medicaid applications.
Financial counselor Ed registration
Tampa General Hospital Tampa Fl
03.2010 - 06.2011
- Responsibilities include providing counseling services for identifying and obtaining payment sources; postponing service for any patient, if no insurance or inappropriate insurance coverage and patient cannot pay the amount due, explain financial accountability to the patient, establish payment arrangements
- Making sure all registration information that is current is up to date and correct.
Financial Counselor Patient Accounts
Tampa General Hospital Tampa Fl
04.2006 - 03.2010
- Handled billing and collections for Aetna, United healthcare and BlueCross BlueShield
- Assisted patients with Medicaid and medically needy, handled customer service calls with billing issues and concerns and also applied patients for assistance programs available
- Contractual compliance and appeals.
Customer Service Representative
Bank of America Tampa Fl
05.2005 - 04.2006
- Assisted customers on all banking needs including going over bank inquiry is and filing claims for any disputes by customers, and also review of all banking transactions.
Customer Service Representative
InteleServices Tampa Fl
11.2002 - 04.2005
- Worked inbound and outbound calls
- Handled customer service, sells and activations, also helped in training new employees.
Patient Financial Rep II
BayCare Medical Group/Healthpoint Medical Group
- The Patient Financial Representative II performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, performs other duties as assigned Ability to perform three of the job categories listed in job description
Education
High School Diploma -
Leto High School
Tampa, FL05-2003
Skills
- Bilingual, English/Spanish
- Epremis
- Invision
- Centricity
- Onco
- Cerner
- Knowledge of Cpt and ICD-9 Codes
- Managed Care Insurance Collections
- Gedi
- Centricity Group Management
- Emr
- Docmanager
- Customer Service
- Financial Counseling
- Soarian
- Isynergy
- LDA
- Cisco Finese
- Workers comp
- Legal
- Bankruptcy Law
- Legal Research
- Dispute Resolution
- Document Review
- Customer Relations
Certification
620 All Lines Insurance Adjuster license, E187482, 04/20/20
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Legal Rep
BayCare Health systems
04.2013 - Current
Financial Counselor
Florida Cancer Specialist
12.2012 - 03.2013
Patient Financial Service Rep
Moffitt Cancer Center at International Plaza
07.2011 - 12.2012
Financial counselor Ed registration
Tampa General Hospital Tampa Fl
03.2010 - 06.2011
Financial Counselor Patient Accounts
Tampa General Hospital Tampa Fl
04.2006 - 03.2010
Customer Service Representative
Bank of America Tampa Fl
05.2005 - 04.2006
Customer Service Representative
InteleServices Tampa Fl
11.2002 - 04.2005
Patient Financial Rep II
BayCare Medical Group/Healthpoint Medical Group
High School Diploma -
Leto High School
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