Jennifer Rodriguez
Orland Park,IL
Summary
Personable Medical Assistant bringing 8 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Supported efficient operations by helping pharmacists and managers with administrative and operational demands. Skilled in merchandising, account management and insurance claims processing. Dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Service Representative
CVS Health
Orland Park, IL
07.2021 - Current
- Provided medication and other healthcare products to customers accurately and efficiently.
- Developed policies and procedures relating to pharmacy services delivery processes.
- Provided excellent customer service to patients and healthcare providers while answering inquiries, resolving complaints, and processing orders.
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
- Performed data entry tasks for pharmacy records management system.
- Created reports summarizing sales metrics on different types of medications.
Administrative Assistant
Santos Construction
Chicago, IL
05.2020 - 07.2022
- Assist construction project managers to estimate and adhere to budgets, create project schedules, and communicate project updates
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the preparation of contracts, bids, change orders and other related documents.
- Prepared daily reports for construction projects.
Certified Medical Assistant (CMA)
Rush University Medical Center
Chicago, IL
11.2017 - 08.2020
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
- Supervised and trained medical assistants and front desk staff
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
Certified Medical Assistant
Advocate Medical Group
South Elgin, IL
09.2015 - 11.2017
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Certified Medical Assistant
Next Generation Pediatrics
South Elgin, IL
02.2014 - 09.2015
- Demonstrate proficiency in documenting patient history, vital signs, and chief complaint
- Collect laboratory specimens, administer injections, prepare breathing treatments, and conduct eye exams
- Conduct written, oral, and telephone communication and documentation
Bank Teller/Customer Service Representative
TCF Bank
Algonquin, IL
05.2012 - 02.2014
- Maintains financial aspects for the company as a bank teller
- Assists customers with opening new accounts by selling the best fitting product to the customer
- Demonstrates problem solving skills by efficiently resolving customer-based needs
- Communicates with customers via telephone to follow possible leads and assisting customers into opening new accounts.
Education
Bachelor of Science - Business Administration
Indiana Institute of Technology
Fort Wayne, IN04.2024
Technical school in Medical Assisting -
Computer Systems Institute
06.2014
Associate of Arts - Nursing
Harper College
Palatine05-2013
High School Diploma -
Barrington High School
05-2011
Skills
- Medical Scheduling
- Laboratory Experience
- Sales
- Medical billing
- ICD-10
- ICD-9
- Live chat
- Anatomy Knowledge
- Spanish
- Vital Signs
- HIPAA
- Insurance Verification
- HIPAA Regulations
- Quality Assurance
- Organization and prioritization
- Professional Appearance
- Account Management
- Data Entry
- Project management abilities
- Subcontractor coordination
- Progress Reporting
- Report Preparation
- Bookkeeping
- Database Administration
- Expense Reporting
- Records Management
- Spreadsheet tracking
- Payroll Administration
- Electronic Records Management
- Business Administration
- Meeting planning
- Proposal Writing
- Administrative Support
Certification
- Pharmacy Technician Certification
- Certified Medical Assistant
- CPR Certification
Languages
Spanish
Native/ Bilingual
Accomplishments
- Indiana Tech Honor Student with a GPA of 4.0
- Accomplishments include working on patient experience projects under supervision of Practice Mangers at Rush University Medical Center from 2017-2020.
Timeline
Pharmacy Service Representative
CVS Health
07.2021 - Current
Administrative Assistant
Santos Construction
05.2020 - 07.2022
Certified Medical Assistant (CMA)
Rush University Medical Center
11.2017 - 08.2020
Certified Medical Assistant
Advocate Medical Group
09.2015 - 11.2017
Certified Medical Assistant
Next Generation Pediatrics
02.2014 - 09.2015
Bank Teller/Customer Service Representative
TCF Bank
05.2012 - 02.2014
Bachelor of Science - Business Administration
Indiana Institute of Technology
Technical school in Medical Assisting -
Computer Systems Institute
Associate of Arts - Nursing
Harper College
High School Diploma -
Barrington High School