Jennifer Rodriguez
Carpentersville,IL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable medical assistant candidate successful at managing multiple priorities with a positive attitude. Dedicated and compassionate Medical Assistant proven to remain calm under pressure and consistently develop strong relationships with patients and families through empathetic communication, respectful attitude, and excellent patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
06.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Worked effectively in fast-paced environments.
Education
Medical Assisting
Elgin Community College
Elgin, ILHigh School Diploma -
Dundee-Crown High School
Carpentersville05.2022
Skills
- Decision-Making
- Punctual and Reliable
- Problem-Solving
- Critical Thinking
- Phlebotomy proficiency
- Computer Literacy Proficiency
- Friendly, Positive Attitude
- Calm Under Pressure
- Active Listening
- Patience and Empathy
Certification
- RMA - Registered Medical Assistant expected in August 2024
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
06.2020 - Current
Medical Assisting
Elgin Community College
High School Diploma -
Dundee-Crown High School