Jennifer Rodriguez

• Assisted customers with payment options and account balances.

• Responded to customer inquiries in a timely manner.
• Utilized problem-solving techniques to resolve complex customer inquiries.
• Responded promptly to all customer inquiries regarding availability or schedule changes.
• Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.

• Ensured timely completion of all assigned tasks within set deadlines.
• Prepared reports regarding document control activities for senior management review.
• Developed a filing system for easy retrieval of documents as needed.
• Prepared detailed audit workpapers for review by senior auditors.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Updated and maintained databases with current information.
• Analyzed business operations and identified opportunities for improvement in internal control systems.