Jennifer Roque

• Maintained an organized and clean classroom and play areas.

• Provided a nurturing and appropriate environment for children of various ages.
• Worked collaboratively with other staff members to ensure a safe environment for all students.
• Observed and monitored children's play activities.
• Assisted in planning and preparing materials for art, science, and music activities.

• Developed comprehensive charts for the next day's patient roster.
• Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
• Checked patients in and out for appointments and collected co-payments.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.

• Handled scheduling of patient visits while addressing insurance claims, treatment inquiries and details on services offered.
• Managed multiple team projects delivering results on schedule and surpassing goals.
• Dedicated and punctual professional with a customer-focused mentality.
• Promoted a culture focused on ongoing enhancement, encouraging both innovation and efficiency.
• Maintained positive working relationship with fellow staff and management.
• Evaluated needs of departments and delegated tasks to optimize overall production.

• Streamlined appointment coordination and inquiry resolution via phones and emails.
• Reviewed invoices for accuracy before submitting them for payment processing.
• Managed dispatch operations to streamline order fulfillment, as well as handling incoming and outgoing inventory.
• Collaborated with management on developing marketing strategies.
• Operated office equipment such as photocopiers, scanners, and fax machines.