Jennifer Rosario
Rochester,NY
Overview
16
16
years of professional experience
Work History
Patient Transporter/Dispatcher
Rochester Regional Health System
01.2023 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Food Service Assistant
Gates Chili Central School District
08.2017 - 09.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
Environmental Services Housekeeper
Rochester Regional Health System
10.2013 - 06.2016
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Answering Service Operator
Ansercomm
08.2008 - 07.2011
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
Education
Certificate - Customer & Business Service
Orleans Technical Institute
Philadelphia, PA06.2001
High School Diploma -
East High School
Rochester, NY06.2000
Skills
- Patient Communication
- Patient Safety
- Patient confidentiality
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Patient Transporter/Dispatcher
Rochester Regional Health System
01.2023 - Current
Food Service Assistant
Gates Chili Central School District
08.2017 - 09.2022
Environmental Services Housekeeper
Rochester Regional Health System
10.2013 - 06.2016
Answering Service Operator
Ansercomm
08.2008 - 07.2011
Certificate - Customer & Business Service
Orleans Technical Institute
High School Diploma -
East High School