Jennifer Rose
Taunton,MA
Summary
Goal-oriented professional with over 10 years in retail management and community-based care coordination. Demonstrates strong leadership in team development and client advocacy, fostering collaboration across departments to enhance service quality and member satisfaction. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
18
18
years of professional experience
Work History
BHCP Supervisor
Community Counseling of Bristol County
Taunton, MA
07.2023 - Current
- Led regular supervisions and staff team meetings to ensure alignment on case management and program updates.
- Monitored employee productivity, providing targeted feedback and coaching to enhance team performance.
- Upheld personal caseload of 12 members while continuing to perform other supervisory and programmatic duties.
- Completed member compliance calls and resolved member complaints in a timely manner while ensuring member satisfaction.
- Coordinated workflow processes between internal departments and external agencies to streamline collaboration.
Senior Care Coordinator
Community Counseling of Bristol County
Taunton, MA
01.2020 - 07.2023
- Managed caseload of 44+ individuals, ensuring delivery of comprehensive community-based care
- Collaborated with medical and mental health providers and community resources to create tailored care plans
- Develop and monitor personalized treatment plans based on individual goals and healthcare needs
- Conduct client intakes and coordinate assignments for BHCP care services
- Built strong relationships with members, fostering independence and active engagement in their care
- Document all client interactions using Ehana charting system
- Assist supervisor with onboarding and training new staff
Area Manager
The Picture People
Taunton, MA
01.2011 - 01.2018
- Managed 4 studio managers and 10 senior photographers, driving achievement of area sales goals
- Led a multi-unit studio operation focused on sales performance, customer satisfaction, and employee development
- Maintained financial performance and operational standards across multiple locations
- Recruited, trained, and developed staff, ensuring strong succession planning
- Improved customer service through coaching, training, and in-studio observations
- Collaborated with operations to create a company-wide sales tracking tool, enhancing data accessibility
- Utilized Excel for reporting and analyzing business trends, supporting informed decision-making
- Managed HR functions including hiring, reviews, and performance documentation
Studio Manager
The Picture People
01.2010 - 01.2011
- Recruited, hired, and trained a team of 15–35 employees
- Cultivated team-oriented work environment that encouraged collaboration and engagement
- Created career growth paths for team members to support professional development
- Monitored compliance with company operational procedures to maintain standards
- Achieved sales goals by delivering exceptional customer experiences
- Traveled to various locations to assist with hiring and training new employees
Senior Photographer
The Picture People
01.2008 - 01.2010
- Executed customer photography sessions to capture client visions and enhance portfolio diversity
- Mentored team members on photography techniques to improve skill set and elevate overall team performance
- Maintained studio equipment and ensured operational readiness
- Supported daily operations, including sales and customer service, to ensure seamless studio functionality
Bartender/Server
Logan’s Roadhouse
- Delivered high-quality customer service, fostering customer loyalty
- Trained and mentored new employees, enhancing team readiness
- Maintained food safety and sanitation standards, ensuring compliance and safety
Education
Bachelors - Psychology
Southern New Hampshire University
Manchester, NH03-2026
Associate of Science - Health & Life Sciences
Bristol Community College
Diploma -
Taunton High School
Skills
- Case Management
- Team leadership
- Team Development
- Performance Tracking
- Documentation
- Interdepartmental Collaboration
- Conflict Resolution
- Client advocacy
- Community Outreach
- Verbal and written communication
Professional Experience
- Learn 2 Cope Facilitator, Led peer support groups for families impacted by substance use, Provided resources and emotional support, Trained individuals on Narcan administration.
- Volunteer, Taunton Opiate Task Force, Conducted outreach to individuals following overdose incidents, Connected individuals and families with recovery resources, Collaborated with local law enforcement and community organizations.
- BHCP/Morton Hospital Liaison. Attended weekly rounds to ensure wrap around care for individuals with behavioral health diagnosis, substance use disorder and medical complexities.
Accomplishments
Most Valuable Player Award 2025
Timeline
BHCP Supervisor
Community Counseling of Bristol County
07.2023 - Current
Senior Care Coordinator
Community Counseling of Bristol County
01.2020 - 07.2023
Area Manager
The Picture People
01.2011 - 01.2018
Studio Manager
The Picture People
01.2010 - 01.2011
Senior Photographer
The Picture People
01.2008 - 01.2010
Bartender/Server
Logan’s Roadhouse
Bachelors - Psychology
Southern New Hampshire University
Associate of Science - Health & Life Sciences
Bristol Community College
Diploma -
Taunton High School