Jennifer Rothgeb
Oceanside,CA
Summary
Hospitable Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Retail and Front of House Manager
Joes Crab Shack
04.2023 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Performed cash handling activities and secured nightly bank deposits.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during one on ones.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Re-implemented organization and accuracy of retail inventory and stocking management
- Re-implemented training materials for new hires and organized training schedules
Shift Supervisor
Joes Crab Shack
12.2021 - 04.2023
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation, and supporting various positions during the shift
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Host/Server
Joes Crab Shack
08.2020 - 12.2021
- Organized and maintained stock in retail area
- Enhanced guest satisfaction by delivering exceptional experience while hosting and serving
Education
Cosmetology License - Cosmetology
Award Beauty School
Hagerstown09.2019
Skills
- Service Prioritization
- Restaurant Operations
- POS System Operations
- Training and Coaching
- Hiring
- Staff Management
- Conflict Resolution
- Performance Evaluation
- Staff Supervision
- Policy enforcement
- Attention to detail
- Sales techniques
- Employee scheduling
- Staff training
- Organizational skills
- Floor management
Timeline
Retail and Front of House Manager
Joes Crab Shack
04.2023 - Current
Shift Supervisor
Joes Crab Shack
12.2021 - 04.2023
Host/Server
Joes Crab Shack
08.2020 - 12.2021
Cosmetology License - Cosmetology
Award Beauty School
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