Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Rup

Middle Village,NY

Summary

Experienced business professional with over 15 years of experience. Possess strong leadership, organizational, interpersonal, and communication skills. Solid team player with excellence in customer service, outgoing, positive demeanor and proven skills in establishing rapport with clients and problem solving. Motivated to maintain customer satisfaction and contribute to company success.


Overview

13
13
years of professional experience

Work History

Customer Service and Office Manager

Cool Solutions HVAC
09.2020 - Current
  • Handled extremely busy phone lines; Call Center
  • Billing, Credit and Collections
  • Scheduled appointments for service calls, seasonal maintenance and residential and commercial estimates
  • Obtained price quotes for parts and HVAC Equipment
  • Handled customer financing
  • Company marketing, including Instagram and Facebook
  • Handled Accounts Receivables and billing through QuickBooks
  • Dispatched Technicians
  • Remote work experienced
  • Proposals

Customer Service Representative

Apple Air Conditioning and Heating
01.2011 - 07.2020
  • Handled and resolved 75+ Customer Service calls per day.
  • Dispatched and scheduled Service Technicians
  • Typed and Emailed Proposals for prospective new Installations
  • Set up Appointments for Sales force for in home Estimates
  • Obtained price quotes for HVAC Equipment and parts
  • Marketing projects on Social Media and obtaining customer reviews
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

High School Diploma -

Forest Hills
Forest Hills High School
06.1987

Skills

  • Customer Service
  • Calendar Management
  • Social Media
  • Ability to handle busy phone lines; Call Center
  • Quickbooks, Microsoft Office, Word, Outlook and Excel
  • Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business
  • Billing, Accounts Receivables and Collections
  • Data Entry
  • Problem Solving
  • Scheduling
  • Excellent Oral/Written Communication

Timeline

Customer Service and Office Manager

Cool Solutions HVAC
09.2020 - Current

Customer Service Representative

Apple Air Conditioning and Heating
01.2011 - 07.2020

High School Diploma -

Forest Hills
Jennifer Rup