Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Park

Decatur,IL

Summary

Dynamic customer service professional known for delivering outstanding service in high-pressure settings. Proven ability to manage multiple tasks efficiently, strong decision-making skills and keen attention to detail. Committed to team collaboration while maintaining a self-motivated approach, consistently leading with integrity.

Overview

13
13
years of professional experience

Work History

Care Center Specialist II

State Farm Insurance Company
Bloomington, IL
11.2023 - Current
  • Engages through various communication channels to document interactions with customers, agency partners, producers, and third-party vendors about outstanding documentation requests.
  • Applies underwriting/claims guidelines and legislative requirements to service and review policies.
  • Identifies, researches, and responds to insurance policy questions and issues, including requests related to policy changes, premium information, and transactions involving external companies and reinstatement of policies.
  • Uses multiple applications to gather necessary information and notify business partners regarding status, inquiries, and reporting.
  • Provides first contact claim application and procedure support for internal claim employees.
  • Responds to inquiries and processes transactions related to billing, policies, and financial services, including electronic fund transfers, illustrations, values/disbursements, tax questions, and premium inquiries. Navigates and comprehends auto, fire, life, health, and accounting.

Human Resources Director

The Loft Rehab & Skilled Nursing
Decatur, IL
11.2022 - 03.2023
  • Chaired Employee Committee, facilitating efficient daily staffing discussions.
  • Directed hiring processes and efforts to enhance employee engagement within the community.
  • Promoted clarity regarding HR processes within the workforce.
  • Educated staff about compliance with organizational and governmental policies.
  • Managed implementation of diverse insurance plans including health, dental, vision, life, and supplemental coverages for open enrollment.
  • Facilitated orientation programs aiming for strong team integration.
  • Interviewing, hiring, terminations, promotions, and performance reviews.
  • Guided management in resolving employee relations challenges.
  • Planned and led efforts to ensure effective HR compliance through various policies, processes, and training programs.

Administrative Assistant

City of Decatur
Decatur, IL
10.2021 - 07.2022
  • Monitored attendance data of sixty employees for accurate payroll processing.
  • Managed operations as office assistant supervisor.
  • Maintained current and accurate employee records.
  • Ensured efficient service in support of municipal operations.
  • Managed daily records of staff attendance.
  • Compiled comprehensive reports monitoring monthly fuel consumption for Municipal vehicles.
  • Conduct administrative duties for department heads.

Staffing Coordinator

Cross Country Medical Staffing Agency (Temp - Remote)
Boca Raton, FL
02.2020 - 10.2020
  • Managed placement of nursing staff in various healthcare facilities within the states of Illinois, Missouri, Wisconsin.
  • Maintained client rapport while overseeing staffing coordination across 15 facilities.
  • Managed compliance tracking for COVID attestation forms, professional licenses, and clinical documents.

Human Resource Coordinator

Christian Horizons
Forsyth, IL
10.2018 - 01.2019
  • Conducted comprehensive recruiting and onboarding processes.
  • Engaged in recruitment activities by attending college career fairs.
  • Managed compliance with workforce and family medical leave acts to reduce employee turnover and improve retention.
  • Supported administration of disciplinary procedures.
  • Provided assistance to staff for online educational programs.
  • Managed open enrollment processes independently in an HR capacity.
  • Ensured accurate time records for effective payroll operations.

Informatics Assistant

Decatur Memorial Hospital
Decatur, IL
06.2017 - 08.2018
  • Resolved inquiries and technical issues related to MyChart electronic records platform.
  • Resolve Epic system problems both on-site and remotely.
  • Conducted training sessions for new and current employees on the Epic system in classroom settings.
  • Supported grand openings and conducted training sessions at off-site locations.
  • Handled management of new hire documentation including I-9, W-4, and payroll forms.
  • Provided comprehensive insights about FMLA regulations and benefit structures.

Biller

Decatur Memorial Hospital
Decatur, IL
07.2014 - 06.2017
  • Processed claims for skilled nursing facilities including private insurance, Medicare, and Medicaid billing.
  • Reviewed hospital accounts to identify and address discrepancies.
  • Conveyed information on billing procedures to patients.
  • Processed reimbursements for patients and insurance entities.

Patient Accounts Representative

ST. MARY'S HOSPITAL
Decatur, IL
12.2011 - 07.2014
  • Posted hospital insurance payments directly to patient accounts.
  • Investigated and rectified variances in insurance payment records.
  • Calculate contract-based adjustments, including agreements with Medicare, Medicaid, BCBS, and liability claims.
  • Manage daily Excel reports of hospital account cash postings.
  • Reconciled hospital lockbox deposit discrepancies.
  • Monitored and maintained daily Excel reports summarizing cash postings to hospital accounts.

Education

Epic Credentialed Trainer Certificate -

OSF Healthcare, Hospital
Peoria, IL
12.2017

Some College (No Degree) - Applied Science

Richland Community College
Decatur, IL
01.2010

General Education Diploma -

Warrensburg Latham High School
Warrensburg, IL
01.1996

Skills

  • Comprehensive Knowledge of Workers' Compensation
  • Proficient in Microsoft Office
  • Microsoft Excel Proficiency
  • Bookkeeping and Reconciliation Skills
  • Payment processing
  • Strong Interpersonal Skills
  • Payroll Processing
  • Team Leadership
  • Analytical Problem-Solving
  • Effective Time Management
  • Understanding of HIPAA Regulations
  • Assisting Customers Effectively
  • Professional Positivity
  • Dedication to Service Excellence
  • Strong Written Communication Skills
  • Interpersonal skills
  • Reliable and Accountable
  • Professional telephone etiquette

Timeline

Care Center Specialist II

State Farm Insurance Company
11.2023 - Current

Human Resources Director

The Loft Rehab & Skilled Nursing
11.2022 - 03.2023

Administrative Assistant

City of Decatur
10.2021 - 07.2022

Staffing Coordinator

Cross Country Medical Staffing Agency (Temp - Remote)
02.2020 - 10.2020

Human Resource Coordinator

Christian Horizons
10.2018 - 01.2019

Informatics Assistant

Decatur Memorial Hospital
06.2017 - 08.2018

Biller

Decatur Memorial Hospital
07.2014 - 06.2017

Patient Accounts Representative

ST. MARY'S HOSPITAL
12.2011 - 07.2014

Epic Credentialed Trainer Certificate -

OSF Healthcare, Hospital

Some College (No Degree) - Applied Science

Richland Community College

General Education Diploma -

Warrensburg Latham High School
Jennifer Park