Jennifer Park
Decatur,IL
Summary
Dynamic customer service professional known for delivering outstanding service in high-pressure settings. Proven ability to manage multiple tasks efficiently, strong decision-making skills and keen attention to detail. Committed to team collaboration while maintaining a self-motivated approach, consistently leading with integrity.
Overview
13
13
years of professional experience
Work History
Care Center Specialist II
State Farm Insurance Company
Bloomington, IL
11.2023 - Current
- Engages through various communication channels to document interactions with customers, agency partners, producers, and third-party vendors about outstanding documentation requests.
- Applies underwriting/claims guidelines and legislative requirements to service and review policies.
- Identifies, researches, and responds to insurance policy questions and issues, including requests related to policy changes, premium information, and transactions involving external companies and reinstatement of policies.
- Uses multiple applications to gather necessary information and notify business partners regarding status, inquiries, and reporting.
- Provides first contact claim application and procedure support for internal claim employees.
- Responds to inquiries and processes transactions related to billing, policies, and financial services, including electronic fund transfers, illustrations, values/disbursements, tax questions, and premium inquiries. Navigates and comprehends auto, fire, life, health, and accounting.
Human Resources Director
The Loft Rehab & Skilled Nursing
Decatur, IL
11.2022 - 03.2023
- Chaired Employee Committee, facilitating efficient daily staffing discussions.
- Directed hiring processes and efforts to enhance employee engagement within the community.
- Promoted clarity regarding HR processes within the workforce.
- Educated staff about compliance with organizational and governmental policies.
- Managed implementation of diverse insurance plans including health, dental, vision, life, and supplemental coverages for open enrollment.
- Facilitated orientation programs aiming for strong team integration.
- Interviewing, hiring, terminations, promotions, and performance reviews.
- Guided management in resolving employee relations challenges.
- Planned and led efforts to ensure effective HR compliance through various policies, processes, and training programs.
Administrative Assistant
City of Decatur
Decatur, IL
10.2021 - 07.2022
- Monitored attendance data of sixty employees for accurate payroll processing.
- Managed operations as office assistant supervisor.
- Maintained current and accurate employee records.
- Ensured efficient service in support of municipal operations.
- Managed daily records of staff attendance.
- Compiled comprehensive reports monitoring monthly fuel consumption for Municipal vehicles.
- Conduct administrative duties for department heads.
Staffing Coordinator
Cross Country Medical Staffing Agency (Temp - Remote)
Boca Raton, FL
02.2020 - 10.2020
- Managed placement of nursing staff in various healthcare facilities within the states of Illinois, Missouri, Wisconsin.
- Maintained client rapport while overseeing staffing coordination across 15 facilities.
- Managed compliance tracking for COVID attestation forms, professional licenses, and clinical documents.
Human Resource Coordinator
Christian Horizons
Forsyth, IL
10.2018 - 01.2019
- Conducted comprehensive recruiting and onboarding processes.
- Engaged in recruitment activities by attending college career fairs.
- Managed compliance with workforce and family medical leave acts to reduce employee turnover and improve retention.
- Supported administration of disciplinary procedures.
- Provided assistance to staff for online educational programs.
- Managed open enrollment processes independently in an HR capacity.
- Ensured accurate time records for effective payroll operations.
Informatics Assistant
Decatur Memorial Hospital
Decatur, IL
06.2017 - 08.2018
- Resolved inquiries and technical issues related to MyChart electronic records platform.
- Resolve Epic system problems both on-site and remotely.
- Conducted training sessions for new and current employees on the Epic system in classroom settings.
- Supported grand openings and conducted training sessions at off-site locations.
- Handled management of new hire documentation including I-9, W-4, and payroll forms.
- Provided comprehensive insights about FMLA regulations and benefit structures.
Biller
Decatur Memorial Hospital
Decatur, IL
07.2014 - 06.2017
- Processed claims for skilled nursing facilities including private insurance, Medicare, and Medicaid billing.
- Reviewed hospital accounts to identify and address discrepancies.
- Conveyed information on billing procedures to patients.
- Processed reimbursements for patients and insurance entities.
Patient Accounts Representative
ST. MARY'S HOSPITAL
Decatur, IL
12.2011 - 07.2014
- Posted hospital insurance payments directly to patient accounts.
- Investigated and rectified variances in insurance payment records.
- Calculate contract-based adjustments, including agreements with Medicare, Medicaid, BCBS, and liability claims.
- Manage daily Excel reports of hospital account cash postings.
- Reconciled hospital lockbox deposit discrepancies.
- Monitored and maintained daily Excel reports summarizing cash postings to hospital accounts.
Education
Epic Credentialed Trainer Certificate -
OSF Healthcare, Hospital
Peoria, IL12.2017
Some College (No Degree) - Applied Science
Richland Community College
Decatur, IL01.2010
General Education Diploma -
Warrensburg Latham High School
Warrensburg, IL01.1996
Skills
- Comprehensive Knowledge of Workers' Compensation
- Proficient in Microsoft Office
- Microsoft Excel Proficiency
- Bookkeeping and Reconciliation Skills
- Payment processing
- Strong Interpersonal Skills
- Payroll Processing
- Team Leadership
- Analytical Problem-Solving
- Effective Time Management
- Understanding of HIPAA Regulations
- Assisting Customers Effectively
- Professional Positivity
- Dedication to Service Excellence
- Strong Written Communication Skills
- Interpersonal skills
- Reliable and Accountable
- Professional telephone etiquette
Timeline
Care Center Specialist II
State Farm Insurance Company
11.2023 - Current
Human Resources Director
The Loft Rehab & Skilled Nursing
11.2022 - 03.2023
Administrative Assistant
City of Decatur
10.2021 - 07.2022
Staffing Coordinator
Cross Country Medical Staffing Agency (Temp - Remote)
02.2020 - 10.2020
Human Resource Coordinator
Christian Horizons
10.2018 - 01.2019
Informatics Assistant
Decatur Memorial Hospital
06.2017 - 08.2018
Biller
Decatur Memorial Hospital
07.2014 - 06.2017
Patient Accounts Representative
ST. MARY'S HOSPITAL
12.2011 - 07.2014
Epic Credentialed Trainer Certificate -
OSF Healthcare, Hospital
Some College (No Degree) - Applied Science
Richland Community College
General Education Diploma -
Warrensburg Latham High School
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