Jennifer Saenz
Lawrenceville,GA
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Lowe’s
Norcross, GA
04.2022 - Current
- Provide S.M.A.R.T customer service to all customers
- Handle money and checks and maintain store appearance to ensure it meets standards
- Help customers with returns and card payments
- Assist customers with online orders and answering phones
Shift Supervisor
Starbucks
Lawrenceville, GA
03.2018 - Current
- Greet customers, make drinks, and handle money transactions.
- Count inventory, place store orders, and pull food for the next day.
- Open and close the store, manage the safe, and take out the trash.
- Train new partners and shift supervisors, and delegate tasks to team members.
- Addressed any issues that arose during the shift in a proactive manner.
Bank Teller
Wells Fargo
Lawrenceville, GA
05.2023 - 08.2023
- Assist customers with transactions such as deposits, withdrawals, money orders, cashier’s checks, etc
- Handle money, foreign currency, checks, and other financial transactions
- Escalate situations when necessary
- Refer customers to bankers for further assistance
Education
Audiology Assistant Certification Program -
Georgia State University
Atlanta, GA05.2025
Interdisciplinary Studies - Deaf Studies and Human Development
Georgia State University
Atlanta, GA05.2023
Skills
- Fluent in American Sign Language
- Fluent in English and Spanish
- Cash management
- Refund handling
- Customer complaint resolution
- Customer service
- Time management
- Telephone management
- Multitasking and organization
- Adaptability and flexibility
Timeline
Bank Teller
Wells Fargo
05.2023 - 08.2023
Customer Service Cashier
Lowe’s
04.2022 - Current
Shift Supervisor
Starbucks
03.2018 - Current
Audiology Assistant Certification Program -
Georgia State University
Interdisciplinary Studies - Deaf Studies and Human Development
Georgia State University