Jennifer Salazar
Grand Prairie,TX
Summary
Dedicated Senior Mortgage Insurance Analyst with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Senior Mortgage Insurance Analyst
Nationstar Mortgage/Mr. Cooper
10.2015 - Current
- Assist with processing private mortgage insurance (PMI) cancellation request
- Work MI email inboxes
- Disburse payment to MI vendors
- Access to MI vendor websites
- Process reinstatement of terminated MI polices
- Remove MI based on borrower request within SLA
- Monthly auto-termination process
- Input data and verify information to process payments
- Perform follow-up and research tasks to ensure resolution
- Process customer appraisal disputes
- Coached and trained new PMI agents
- Process FNMA invoice and disburse funds
- Assists with internal and external audits
- Uses Microsoft Excel and SQL for data analysis and reporting
- Maintains and prepares weekly reports
- Customer service.
Customer Service/Consumer/Business Specialist
JP Morgan Chase
05.2014 - 08.2015
- Online technical support
- Resolve bank errors and customer service issues
- Research wire transfers.
Collections/Insurance Specialist
HCA-National Patient Account Services
10.2011 - 05.2013
- Handle various types of accounts
- Resolve billing and customer service issues
- Collect payments
- Insurance billing and follow up.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Researched and resolved routine and complex issues.
Telecommunications
United States Marine Corp
06.2003 - 12.2005
- Installed telephones and switchboards
- Set up and administered trainings.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05.2003
Skills
- Proven ability to deal with customers in often
- Established proficiency in Microsoft Office Suite, LSAMS, Remedy Star and IAssist
- Self-driven team player with strengths in communication and developing interpersonal relationships
- Excellent planning, organization, time management and decision-making skills
- Ability to multitask
- Data Analysis
- Problem Solving
- Team Collaboration
- Dispute Tracking
- Proficient in Microsoft Excel capabilities: Formulas, VLOOKUPs, Pivots
- Data Entry
Additional Trainings
- 10 Principles of Organization Design
- 4 Ways to Improve Your Strategic Thinking Skills
- Organization Design with the Star Model
- Three Disciplines of Strategic Thinking
- Strategy Example: Introduction to Business Strategy
- Career Development- Team Member Role
- Career Development- Manager Role
- Mortgage 101
Timeline
Senior Mortgage Insurance Analyst
Nationstar Mortgage/Mr. Cooper
10.2015 - Current
Customer Service/Consumer/Business Specialist
JP Morgan Chase
05.2014 - 08.2015
Collections/Insurance Specialist
HCA-National Patient Account Services
10.2011 - 05.2013
Telecommunications
United States Marine Corp
06.2003 - 12.2005
High School Diploma -
Grand Prairie High School
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