Jennifer Saldivar
Brighton,CO
Summary
Customer service professional with a strong background in account management. Demonstrates efficiency in resolving inquiries while building lasting customer relationships. Detail-oriented and effective communicator, contributing to team success in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Paraprofessional
27J Schools
Thornton, Colorado
03.2026 - Current
- Supported students with individualized learning plans and academic needs.
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Assisted children at stations during small-group learning periods.
Teacher
KINDER CARE
Thornton, Colorado
01.2023 - 01.2024
- Deliver lesson plans and hands-on activities for various age groups daily.
- Track and document developmental milestones.
- Provide regular updates to parents on child achievements.
- Ensure the safety, well-being, and supervision of children at all times while maintaining a clean and organized space.
Account Manager
BANKRATE
Denver, Colorado
01.2010 - 01.2016
- Built relationships with 50+ insurance agents while working in a call center environment.
- Implemented upselling and cross-selling initiatives, increasing account revenue.
- Resolved escalated client issues with professionalism.
- Mentored and coached new sales representatives.
Administrative Clerk
FEDEX
Henderson, Colorado
01.2008 - 01.2010
- Delivered exceptional customer service by assisting with shipment inquiries in person and over the phone.
- Maintained precise shipment records, invoices, and delivery confirmation to support audits and operational reporting.
- Scheduled all appointments for freight pickup and delivery.
- Coordinated with drivers, warehouse teams, and dispatch to optimize package flow, minimize delays, and meet tight delivery deadlines.
Education
High School -
Pomona High School
Arvada, COSkills
- Time efficiency
- Articulate expression
- Customer relationship management
- Account management
Timeline
Paraprofessional
27J Schools
03.2026 - Current
Teacher
KINDER CARE
01.2023 - 01.2024
Account Manager
BANKRATE
01.2010 - 01.2016
Administrative Clerk
FEDEX
01.2008 - 01.2010
High School -
Pomona High School