Results-driven individual with expertise in workflow optimization, team building, and administrative support. Proven ability to enhance staff productivity and streamline operations.
Overview
28
28
years of professional experience
Work History
Office Manager
Ryan Chiropractic, PLLC
Waterloo, NY
11.2015 - Current
Managed daily office operations and ensured smooth workflow for staff.
Supervised staff, organized schedules, and delegated tasks to maintain efficient office operations and support team productivity.
Coordinated patient scheduling to optimize appointment availability and enhance patient satisfaction.
Oversaw billing and insurance claims processes to ensure accurate patient accounts.
Trained new employees on office policies, procedures, and software systems.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Assisted in developing marketing materials to promote chiropractic services effectively.
Office Manager
Joseph Sapio Law Office
Auburn, NY
06.2006 - 09.2015
Managed deadlines for court filings and ensured timely submissions of documents.
Organized case files and maintained document management systems for easy access.
Maintained calendars for upcoming court dates or deadlines related to cases.
Communicated with clients to gather information and provide case updates.
Drafted legal documents and correspondence for attorneys and clients.
Reviewed and organized legal documents, such as pleadings, motions, and briefs.
Reviewed contracts for compliance with legal standards and organizational policies.
Conducted legal research to support case preparation and strategy development.
Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
Attended court proceedings to observe trials or hearings.
Court Clerk
NYS Unified Court System
Auburn, NY
07.1998 - 05.2007
Assisted judges in courtroom proceedings by managing schedules and documentation.
Processed legal documents for court cases and maintained accurate case files.
Maintained court calendars to facilitate timely hearings and proceedings.
Coordinated communication between court personnel and external agencies effectively.
Organized evidence and exhibits for trials, ensuring proper handling and security.
Provided information to the public regarding court procedures and case status inquiries.
Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
Education
Bachelor of Arts - English
University of Buffalo
Buffalo, NY
05-1998
Associate of Science - Humanities
Finger Lakes Community College
Canandaigua, NY
05-1995
High School Diploma -
Romulus Central School
Romulus, NY
06-1993
Skills
Office management
Document management
Billing management
Budget oversight
Customer relationship management
Workflow optimization
Administrative support
Staff training
Employee supervision
Team building
Time management
Organizational skills
Clear oral/written communication
Effective communication
Conflict resolution
Affiliations
Town Council, Fayette Town Board (2022-2025)
Volunteer Basketball Coach, Romulus (2018-2022)
Baseball Statistician, Seneca Falls Little League (2016-2019)